Bell Canada Customer Service Issues

I have requested a new phone and fax number and asked for calls from the old number to be redirected to the new one. Unfortunately, the old number ([redacted]) is currently showing as not in service to customers. I have made numerous calls to resolve this, but no one has been able to help. I tried reaching out to customer relations, but after waiting for 30 to 48 minutes, the call was disconnected. I am requesting someone with the authority to contact me back as I have already spent three hours on this issue one day and have been struggling with it every day since. I have also consulted my lawyer and am seeking compensation for the inconvenience caused last week and for this week as well. The longer it takes to resolve, the higher the claim will be. I look forward to an urgent response. Ram S. of [redacted] Ontario Inc., MiWay Auto Service Inc.

I have recently been evicted and had to relocate to a hotel with my 6 children. My cell phone service got disconnected 6 weeks ago, and I haven't received any communication from Bell regarding payment options. Despite informing Bell in advance and making a payment, a technical issue on Bell's end led to a delay, resulting in the disconnection. Since I am currently without a permanent residence, I would like to cancel my plan and settle the outstanding balance of $[redacted].40. My account number is [redacted], under the name Karen Bailey-Lewis at my previous address of [redacted] Battleford Rd Until 22, Mississauga, ON L5N 3R9. I possess the Bell equipment, including the television box and remotes. Could you please advise me on the process for canceling my plan?

I have contacted your customer service twice, and both times I spoke with different agents. The first agent, Jay, abruptly ended our call. The second agent, Bing, was hard to understand, and didn't help me with the concerning $80 increase in my bill. As a 78-year-old with hearing issues, I struggled to comprehend his explanations. The overall customer service from Bell has been disappointing in the past years. I do not appreciate the lack of assistance or the sudden bill changes. I will be exploring other service providers in the coming weeks. - E.H. Email: [redacted] Account: [redacted]

I receive 10 to 20 spam emails daily, always in one batch, not spread out. This sudden increase started a week ago. Although I've tried unsubscribing, it seems to result in even more spam, sometimes of different types. I'm frustrated by this. Each time, I mark the emails as spam. However, I wonder if Bell could implement a system where marking an email as spam would eventually prevent similar ones from reaching my inbox.

Hello. I am not a Bell customer, and I have been unsuccessful in trying to get internet service at [redacted] - 19th Ave in Markham, Ontario, L6C 1M4. The area seems to have limited internet options, with Bell representatives suggesting to check back later. I considered mobile home internet but found the data limits to be insufficient. After exploring various providers, Xplornet seems to be the only rural option with mixed reviews. My tech expert revisited Bell in Uxbridge, where one representative recommended their satellite service with different speed and data cap options. However, another Bell representative mentioned that this service is not available at my address, despite existing Bell satellite TV service. I am still searching for a suitable internet solution and hope to find a helpful response soon. - Larry

I have been patiently waiting for over a month and two weeks for my phone to be delivered to my address. I have made multiple payments, but there seems to be some issue each time. Can someone please resolve this ongoing drama once and for all? Despite following all the steps, the phone has still not arrived. I have all the necessary details like the order number and confirmation number at hand. Could someone explain why this situation is persisting and end this endless back and forth?

Our telephone line has become inactive yet again, marking the fourth occurrence of this issue. The previous outage happened around Christmas. We have contacted Bell on each occasion. Initially, we were instructed to disconnect all phones to find the problematic one, but this did not resolve the issue. Interestingly, after some dialogue with the service representative, the connection was magically restored, leading us to suspect that they might have fixed it remotely. This situation is not only frustrating but also concerning, especially considering our reliance on this service as elderly individuals. During the latest incident, Bell assured us that a service technician would visit to address the issue at the exterior connection. Unfortunately, the technician called off the visit upon observing that the phone line was now working. We urgently need our phone line restored, and we urge Bell to investigate and resolve the underlying systemic problem to prevent any future disruptions. Maintaining an unreliable phone service is simply impractical.

I was initially offered internet and phone service for $70, but when I called to accept the offer, it was no longer available. Consequently, my bills have increased to $[redacted] last month and $[redacted] this month. I am questioning why loyal customers like me pay more than new customers. It seems unfair that new customers are offered a rate of $51 while loyal ones are paying double. I am seeking a better price for just internet service, as I do not use phone or cable.

Hello, my name is Lan Wen. I placed an order for a mobile plan and a home internet plan last Monday, May 17th, over the phone. The order summary number I received that day is BCCWWQ5T. I followed all the instructions from Bell to resolve an issue regarding port protection and obtaining the account number. On Friday, a representative confirmed over the phone that my SIM card was on its way and would reach my address in three to five business days. I eagerly waited for the whole week. However, when I inquired today about the whereabouts of my SIM card, another representative informed me that my order had been canceled. I did not initiate this cancellation, and no one notified me or provided an explanation throughout the entire week. Moreover, the representative put me on hold, and after waiting for 58 minutes, no one responded. I am unsure of what is happening and very disappointed. I urgently need my order reinstated as my phone is unusable without internet and data.

I have been a loyal Bell telephone customer for over five decades and have always paid my bills on time. Recently, I noticed that I have not been receiving my bills in the mail as usual. Despite attempting to contact a customer service representative, I was unable to get through. I have been paying the same amount monthly through my bank, assuming everything was in order. To my surprise, when I called for another matter, I was informed my account was in arrears. I have not changed my phone number in almost 20 years and this lack of communication has left me disappointed. If this issue is not resolved promptly, I will have to consider switching to another provider for my phone, TV, and internet services. I am requesting an explanation for the arrears status and a return to receiving bills by mail for clarity and trust in the service. Bell should uphold its standards for all customers, both long-standing and new ones. Best, Faith C.

I need to update the name on the account from ORFELIA VADORI to my name NERINA VADORI. I am her daughter. ORFELIA, my mother, is now in a nursing home in Toronto; she no longer lives with me at 16 Andrea Drive in St. Catharines. I have been paying the phone bill up to now. I would like to continue subscribing with Bell with a few changes: 1) Requesting a new converter to replace the old one that is not working. 2) Interested in adding a third box and converter for a third television. 3) Kindly review the bill as it seems high; I am looking for a better deal. Please email me the update as I am currently receiving quotes from other vendors. Thank you, Nerina VADORI (Nickname: Noreen)

I reside at [redacted] Queen St. North in Tottenham, Ontario. I have utility poles on my property owned by Rogers and Alectra Utilities. There is a Bell box next to one of the poles on my property. Technicians from Bell are frequently on my property and trying to access my backyard where there is another pole. Since these poles belong to Rogers and Alectra, there is no valid reason for Bell technicians to enter my backyard. Whenever they visit the box on my property, they often leave behind garbage. They avoid contact with us because it is our property. The technicians do not attempt to communicate with us to access the backyard, which is unnecessary anyway. I have two large dogs who they disturb, and they even cause damage to my lawn. To Bell, please address this issue promptly. After residing here for seven years, we are fed up with the situation. We are not Bell customers; therefore, I handle the poles with Alectra and Rogers. The Bell box on my property needs to be removed. Thank you, Sandy Panetta.

In my understanding, contracts are legal agreements accepted by multiple parties and are applicable for the agreed-upon term. I recently signed a contract with Bell for a year of internet service. However, Bell has increased the price, resulting in me paying an additional $5.00 monthly for the past four months without a valid explanation. Internet prices in Canada are already high, and the ability to modify the contract unilaterally is concerning. I believe this practice may not be legally permissible. I request Bell to uphold the original terms of our agreement until its conclusion, with the option to renegotiate terms thereafter. Additionally, I expect a refund for the extra charges incurred during these four months. Thank you. Best regards, V. Jericevic

I have been a long-time Bell customer and recently experienced ongoing service issues with my phone number [redacted]. After a month of unreliable service, a serviceman came to fix it temporarily, but the problem resurfaced, likely due to interference. Despite relying on my phone for health reasons, the service disruptions continue, leaving me frustrated with the quality of the service. Even my internet had issues last week. I need a permanent solution and request a way to secure this number from further disruptions. I am willing to discuss the internet problems separately when contacted. I expect better from the amount I invest in Bell. Please provide me with the appropriate contact person to address this ongoing issue. My name is Marie Weiss.

I experienced an instance of the impressive work done by Bell recently. On August 31st, I reached out to Bell for my 88-year-old mother, as her home phone was not working. Despite the urgency due to her reliance on the landline for communication and safety, Bell could only schedule a repair for September 3rd. This situation highlighted the importance of a working telephone for her well-being. While customer service representatives empathized with the situation, they were unable to expedite the service due to system limitations. Even though I tried to find alternative avenues for help within Bell, such as contacting management or using Live Chat, I was unable to locate any. Ticket number [redacted]2 verifies the issue. It seems like the customer support system at Bell is structured in a way that makes it challenging to offer immediate assistance in such cases.

My phone has been out of service since 4:30 am on Thursday, September 23, [redacted], probably due to the heavy rain. We require a technician to inspect all the electrical boxes where our phone line is connected, as each time it rains, our phone stops working. This issue is particularly challenging for us as senior citizens who rely on our phone. Previously, we had multiple servicemen visit - around five different ones - spending almost a month to restore service after a major storm. During this time, it was essential to have working phone service as a family member was hospitalized for 18 days. Our phone number with Bell has been the same for over 55 years, and although we prefer not to change it, if the problem persists, we may have to consider it. As seniors, having a reliable phone line is crucial for us.

Regarding my account number ACC [redacted]37 and phone number [redacted], I am currently in Mexico due to being displaced by the fires in the BC Nelson area. Unfortunately, I was unaware that incoming calls to my cell phone in Mexico would result in additional charges. Bell Mexico has informed me that I owe $[redacted] on my bill. Now that I am aware, I regret not reviewing my contract before my evacuation. My name is Kenneth Giles, and I obtained my phone plan in Nelson, BC. I plan to return to Canada in February and want to settle my account with Bell. I kindly request to close my account as I am currently on a fixed pension income of $[redacted] a month and cannot afford to pay this bill until February to avoid any interest charges. I have been a loyal customer and intend to address this outstanding balance as soon as I am back in Canada. Please assist me in resolving this matter. You can reach me via email at [redacted] Thank you for your understanding. Sincerely, Kenneth Giles.

Our Fibe TV subscription includes access to Detroit Public Television (DPT), but we have been experiencing frequent audio gaps during the broadcast of "PBS Newshour" on channel [redacted]. While the video feed remains uninterrupted, the audio interruptions are concerning. This issue appears to be unique to the Newshour broadcast on this channel, as other Fibe channels and programs on [redacted] do not have this problem. We believe there may be a technical glitch affecting the transmission of DPT's Newshour signal to Bell. We kindly request that Bell investigate and address this issue promptly as it has persisted for quite some time. We hope for a resolution soon and wonder if other subscribers have reported similar audio disruptions.

While in Mexico, I inserted a local SIM card into my cell phone that I brought along. Despite Bell informing me that the phone was unlocked, upon inserting the new SIM card, it seems my phone is still locked. I am currently unable to make calls. Could we possibly resolve this issue online? My home number in Canada is 1-[redacted] for you to access my account. I also have the serial number and IMEI numbers available.

I am writing on behalf of my company to address an issue with a payment that was mistakenly sent to Bell One. Our bank transferred $15,[redacted].00 to an old account that has been inactive for over 8 years. Despite multiple attempts to communicate with Bell via faxes from TD bank, we have not received any response. It has been over 4 months since the payment was made on October 28, [redacted], and we are still waiting for the funds to be returned. Judy K. and Dennis F. are concerned and eager to resolve this matter promptly. We are considering involving legal assistance if necessary. We hope to resolve this situation swiftly as Bell One is not entitled to keep the money and should have responded to the bank's requests. We look forward to a resolution as soon as possible.