I just bought a Midas MR**, some Turbosound iQ**'s, and iQ**'s. I installed a scene fro...

GetHuman1850071's customer service issue with Behringer from April 2019

Help with my Behringer issue
The issue in GetHuman1850071's own words
I just bought a Midas MR**, some Turbosound iQ**'s, and iQ**'s. I installed a scene from my Midas M** into the MR**, set my Ultranet routing on the MR** and Turbosound speakers. Everything looks good and my microphone channels (inputs *-**) and AUX input work normal and are passing signal through the MAIN LR. I am not using any DCA's.The problem is: The fader for the MAIN LR does not do anything, but when I press the mute button for the MAIN LR, it mutes the mains. Also, with the EQ activated on the MAIN LR, no matter what EQ I choose, or what contributions I make to the EQ, the sound does not change. I am having the same issue with the BUSES as well. * Please help ASAP, as I have a show tomorrow with this system and I have no real control of the MAIN LR or BUSES. My name is Dave, and my telephone number is (***) ***-****

GetHuman1850071 did not yet indicate what Behringer should do to make this right.

How GetHuman1850071 fixed the problem
I updated the firmware. The MR** had *.**, and I updated to *.**, and everything is now working as it should
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Behringer

Customer service issue
Reported by GetHuman1850071
Apr 25th, 2019 - 2 years ago
Fixed
GetHuman1850071 shared how to fix
Seen by 6 customers so far
Similar issue to 537 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1850071 started working on this issue
Apr 25th, 2019 4:49pm
GetHuman1850071 confirmed the issue is fixed. Hooray!
Apr 25th, 2019 9:09pm
GetHuman1850071 confirmed the issue is fixed. Hooray!
Apr 25th, 2019 9:18pm

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