** March **** **:****I just got a UMX**. I am trying to patch a parameter (reverb) on a...

GetHuman2615994's customer service issue with Behringer from March 2019

37 views | 483 similar | 0 following
Help with my Behringer issue
First: share to improve GetHuman2615994's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2615994's next move: talk to Behringer when they open.
Behringer's call center is closed now. We will send GetHuman2615994 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2615994 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2615994's own words
** March **** **:****I just got a UMX**. I am trying to patch a parameter (reverb) on a kontakt instrument to rotary **** *. I press assign and hold it while I move rotary **** *. I then hit enter . But in kontakt, when I go to learn the midi assignment and map it to that controller ****, I get no response. The littlered lightning bolt in kontakt that normally would appear to show it is receiving a midi command does not appear. But I know that they are communicating because the keys of course get the sounds (samples), and the main volume slider on the UMX** shows linked activity in the kontakt window with the library's volume control. What am I doing wrong or need to do differently or incorporate in this process that I am not doing? Hoping you can help--thanks!

GetHuman2615994 did not yet indicate what Behringer should do to make this right.

How GetHuman2615994 fixed the problem

We are waiting for GetHuman2615994 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Behringer's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Behringer issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2615994 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2615994
Mar 28th, 2019 - 4 years ago
Not resolved
Seen by 37 customers so far
Similar issue to 483 others
0 customers following this


GetHuman2615994 started working on this issue
Mar 28th, 2019 1:04pm