I frequent your establishment more than I care to admit. When I started getting emails...

GetHuman1498513's customer service issue with Bath & Body Works from November 2018

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Help with my Bath & Body Works issue
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The issue in GetHuman1498513's own words
I frequent your establishment more than I care to admit. When I started getting emails about your new app I was excited. I downloaded the app and I had a couple of coupons on the app. One being $**. Off of $** and one being a fee gift under a certain $ amount. I went to your store at Friendy Center in High Point,NC and stocked up on hand soaps and fragrance bulbs. I was going to use my app coupon to get a free item and I was told I couldn’t use those app coupons at that store. I could only use them in Charlottes !?!?! I certainly am NOT driving to charlotte. I was told the app is a test market item. This should have been fully disclosed*When marketing the new app to the public, or should I say the people who keep you in business. Very disappointing!!!

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Bath & Body Works

Customer service issue
Reported by GetHuman1498513
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 123 others
0 customers following this

Timeline

GetHuman1498513 started working on this issue
Nov 5th, 2018 1:15pm