We purchased two Bedford recliners on ********. The chairs were delivered on *** damage...

GetHuman2892466's complaint issue with Bassett Furniture Industries, Inc. from May 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2892466's own words
We purchased two Bedford recliners on ********. The chairs were delivered on *** damaged. The power cord wires were cut. Delivery staff photographed the damage on *** and left the chairs along with our two recliners Bassett was replacing in our living room. Bassett's' home delivery service stated we would hear from the store that day. *On ********, I had still not heard from the store so I contacted Newington and spoke with Ashley. She apologized and said that Rachel (design consultant) who sold us the chairs was with a customer and would contact us. I never heard from Rachel. In addition, she said that her notes indicated that an e-mail was sent to me stating that the parts were ordered and would not arrive for three weeks. I never received any e-mail and encourage Bassett to find the e-mail. I asked to speak with a store manager who was not immediately available. Audrey called me and left a message. I returned the call on ***, intentionally delaying because I did not wish to call in my current agitated state. Audrey reiterated what Ashley said. I stated that this was unacceptable. I said, if the part could not be delivered within a week, they should collect their chairs. She stated she would get back to me. As of this date ********, I have not heard back from Audrey. The total price for the two Bedford recliners including delivery was $*,***. Is this anyway to treat your customers who are paying top dollar for your merchandise? Either we wish to be compensated for our troubles and your horrible customer service or as I said earlier, please collect the chairs and refund the $*** I have already paid through Wells Fargo. I would like a phone call (***) ***-**** and I do not wish to speak with any staff in Newington.
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Bassett Furniture Industries, Inc.

complaint issue
Reported by GetHuman2892466
May 9th, 2019 - 2 mons ago
I have an issue with Bassett Furniture Industries, Inc. too
Not resolved
Seen by 9 customers so far
Similar issue to 2 others
0 customers following this
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Timeline
GetHuman2892466 started working on this issue
May 9th 1:17pm
GetHuman2892466 shared this issue with your circles on Google+
May 9th 1:18pm
GetHuman2892466 shared this issue with friends on Facebook
May 9th 1:19pm
GetHuman2892466 indicated the issue is not fixed yet.
May 9th 1:21pm
GetHuman2892466 indicated the issue is not fixed yet.
May 9th 1:21pm
GetHuman2892466 indicated the issue is not fixed yet.
May 9th 1:21pm