Hello,*My daughter Emma and I were at story time this morning. Emma is * years old and...

GetHuman4389892's Complaint issue with Barnes & Noble from February 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4389892's own words
Hello,*My daughter Emma and I were at story time this morning. Emma is * years old and was enjoying looking at all the fun items when she fell and hit her face on one of the displays. Her eye instantly swelled shut. Not one staff member or anyone of management came to assist. I needed ice to help my daughter and I had to ask three times and when I did get ice it was wrapped in a plastic glove from the Starbucks. This is unacceptable. No one had me file an incident report or even offer an ice pack. My daughter was incredibly distraught and it was difficult to get her to have me give her ice. I’m unsure if it was staff or a customer but it was suggested I take my daughter to the front of the store because she was crying so hard. I came back after making sure my daughter did not have a concussion file an incident report and I was told my Dave who is a manager that they didn’t have any! I wrote everything out in detail. **The lack of response, compassion, or assistance I received from the staff and management team at the Millbury location is horrible and I want to have something done!

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Barnes & Noble

Complaint issue
Reported by GetHuman4389892
Feb 24th, 2020 - 8 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 439 others
0 customers following this
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Timeline

GetHuman4389892 started working on this issue
Feb 24th 2:01am