Hello,*My daughter Emma and I were at story time this morning. Emma is * years old and...
GetHuman4389892's Complaint issue with Barnes & Noble from February 2020
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The issue in GetHuman4389892's own words
Hello,*My daughter Emma and I were at story time this morning. Emma is * years old and was enjoying looking at all the fun items when she fell and hit her face on one of the displays. Her eye instantly swelled shut. Not one staff member or anyone of management came to assist. I needed ice to help my daughter and I had to ask three times and when I did get ice it was wrapped in a plastic glove from the Starbucks. This is unacceptable. No one had me file an incident report or even offer an ice pack. My daughter was incredibly distraught and it was difficult to get her to have me give her ice. I’m unsure if it was staff or a customer but it was suggested I take my daughter to the front of the store because she was crying so hard. I came back after making sure my daughter did not have a concussion file an incident report and I was told my Dave who is a manager that they didn’t have any! I wrote everything out in detail. **The lack of response, compassion, or assistance I received from the staff and management team at the Millbury location is horrible and I want to have something done!
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