Barnes & Noble Customer Service Issues

Subject: Assistance Needed with Barnes & Noble Order I have yet to receive "White Fragility: Why It's So Hard for White People to Talk about Racism" from Barnes & Noble. Kindly refund $13.99 plus tax ($15.16) to my Visa card for this book. Despite reaching out through email and once via phone without success, I've had no response. This lack of communication is disheartening, and I am hesitant about ordering from Barnes & Noble in the future. Your help in resolving this matter is appreciated to possibly change my perspective. Thank you, Susan W. --- Hi Susan W., Thank you for your recent order. As we navigate through challenges due to COVID-19, we aim to fulfill orders with caution, potentially causing delays. We value your understanding and patience during this period. Order Summary: Order Number: [redacted] Shipping to: Susan W. [redacted] Wellington Springs Ave Henderson, NV 89[redacted] Billing: Susan W. Shipping Method: Standard Shipping Order Details: - "White Fragility: Why It's So Hard for White People to Talk about Racism" Price: $13.99 Thank you for choosing Barnes & Noble, and we hope to serve you again soon. - Barnes & Noble

I am writing to express my objection to the book entitled "When You Give a Pig the White House." I believe it is disrespectful to the integrity of the Presidency and should not be allowed to impugn the office. While everyone is entitled to their opinion of the president, public ridicule should not be tolerated. Selling this book in the children's section of an elementary school is even more concerning. I have decided to stop shopping at Barnes and Noble, and I will be reaching out to schools in my area to address my concerns about their business practices. Behavior like this would not have been accepted if Hillary Clinton or Barack Obama were in office. If biased actions like this are condoned, it reflects poorly on American values. I am not one to complain typically, but I felt compelled to address this issue, especially when it involves marketing to children. Please reconsider and remove this book from your shelves.

Barnes & Noble Security Breach: I have been bombarded with spam calls and texts since October 11 following the recent hack. I have found it impossible to block these calls due to the constantly changing caller IDs used by the robocallers. I am now regretting renewing my BN membership, as the online ordering process has been a significant challenge with reported issues from many customers. I will be discussing two matters with the BN store manager: canceling and refunding my membership and ensuring that all my personal information is removed from the BN database. Despite being told otherwise by BN staff, it seems they do retain transaction history, which raises concerns about customer privacy. The spam emails I have received appear to be linked to my past book purchases, indicating a breach of my purchase history. This breach has severely undermined my trust in BN's ability to safeguard customer data. J. Barkley

I've had a terrible experience with the customer service at Barnes and Noble. Lately, I've been dealing with representatives located outside of the US who have provided me with incorrect information. Despite holding a membership for both myself and my children, over the past few years, my kids have not received the free cupcakes that were promised. It may seem trivial, but the issue lies in the dishonesty exhibited by Barnes and Noble staff. I am considering canceling my membership and taking my business elsewhere if this matter is not resolved promptly. It's disheartening that Barnes and Noble is missing out on potential revenue, as I often recommend the store to friends who then make purchases. This has been an ongoing problem for years, and I refuse to accept the excuse of Covid for the lack of follow-through. My persistence in contacting them, especially before my daughter's birthday, has not yielded any results.

I needed to log in to B&N but forgot my password. I answered the security question about my birth city correctly, but was told it was wrong. Frustrated after multiple unsuccessful call attempts with long waits. I'm considering creating a new account, but prefer to reset the old one. Would appreciate B&N's help in setting a new password. You can contact me at [redacted] or [redacted] or [redacted]. Looking for a quicker way to reach customer service. Thank you, L. Lent.

I encountered discrimination at the Fayetteville AR cafe for not wearing a mask due to a medical exemption. They refused to serve me and made me wait outside to choose my order, violating my rights. This treatment was unfair given my long history of shopping at Barnes and Noble. I am seeking redress for this issue and would appreciate contact information for the company president's office.

On November 21, in Rochester, MN at Barnes and Noble, I made a purchase totaling $[redacted].45 for 15 gift cards and books. The salesperson, Elizabeth G, informed me about a promotion for $30.00 free gift cards but forgot to give me the additional $30.00 in gift cards. After a re-run, I was erroneously charged $[redacted].53 in addition to the initial $[redacted].45. Despite contacting the store on November 29 and following up on December 2, I have yet to receive a refund. I was directed to email gift cards order.Bn.com but have encountered issues sending the email. I urgently need the $[redacted].53 reimbursed due to pending payments. I am disappointed with the lack of resolution and constant redirection. Please process my reimbursement promptly. Thank you.

I recently sent books to an inmate in a Florida prison and specified that only USPS should deliver them. However, for the second time, UPS was used for shipping, causing issues with the delivery. Out of the four books I ordered, only one reached the inmate while the other three did not. I have contacted customer service regarding the three missing books and have requested a reshipment using USPS. It is crucial that the books are sent via USPS for successful delivery.

Order number: [redacted] I received two copies of "Only One Life" by Ashley Farley, but I am unsure if I accidentally ordered two. Could you please check and confirm if this was a mistake on my part? Thank you. Nancy B. [redacted] Whittier Drive Sterling Heights, MI 48[redacted] I have also unexpectedly received a duplicate of "Nell and Lady."

I placed an order for 2 movies from B&N on 11/14, intending to have them delivered to my home. Despite not receiving the movies, I visited the Roseville, CA store on 11/25. After the manager reordered the movies, they still haven't arrived. Following a subsequent visit in December, where the manager promised a refund, I am yet to see the credit in my BoA account. The lack of professionalism and poor service from B&N has left me very disappointed. As a loyal customer, I expected better treatment. In a time where physical bookstores face challenges, I hoped for a higher level of customer care. Regards, Ann Lesch-Hollis (Reference: [redacted]65).

I made an order ([redacted]) over a week ago, expecting it to arrive within 3-5 business days. However, I just checked the status, and the order has not even been processed. The estimated delivery date is now the 31st, which is not acceptable. I am disappointed as I was hoping to receive it well before Christmas. Despite the busy season, I urge Barnes & Noble to expedite the shipping process and fulfill the agreement promptly. Thank you.

My recent experience at the Barnes and Noble store in Greenbrier Mall, Chesapeake, VA, was frustrating. Initially, I had to seek out two assistants to locate the book I wanted since the first one was too busy to guide me properly. At checkout, I encountered a long line with only one register open and decided to return the book due to the inconvenience. It seems the issue lies not in the book selection but in the staffing at the store. I opted to order the book from Amazon for quicker delivery.

Yesterday, I contacted my Hurst, TX store to place an order for a book and requested it to be shipped to the store. However, I received an email this morning indicating that the order was canceled and suggesting I call to reorder. I'm unsure if this was a mistake or actual. On the website, it shows the item is available for shipping to my house. I prefer not to use mail service and would like to get the item before Christmas. Can you assist me with placing a new order? The book I'm interested in is "Oh Cook: 60 recipes any idiot can make" by James May. Thank you for your help.

I'm feeling quite confused right now. Regarding my order number [redacted] for the books I purchased for my grandson's Christmas present, there seems to be some mixed messages. Although I paid for express shipping, I received an email saying the books were shipped, only to be informed the next day that they are out of stock. When I called customer service, I had difficulty understanding the representative, who mentioned the books have been shipped but won't be sent out until the 28th. I questioned whether I'll be charged for express shipping since it didn't go out on time and was told no. I'm uncertain about the status of the shipment. Today, I received an email stating that the shipping cost has been refunded. Thank you.

I placed an order for 3 books on B&N without creating an account. I received an email confirming my order, but I have not received any shipping confirmation. When I tried to track my order using the order number and email, the website denied access. I then created an account with the same email but it shows no orders. My credit card statement indicates the payment is pending. I am unsure if there is an issue or if I need to wait for the order to progress since my order number is not working.

During my visit to the Starbucks located within the Barnes and Noble at the Memorial Student Center on the Texas A&M College Station campus, I encountered a pricing issue with an item I purchased. The discrepancy between the shelf tag and the price rung up at the counter left me confused. I engaged with a barista, who had long red hair and wasn't named Claire S., about the situation. I tried to explain that the item was in the wrong place based on the shelf label, but the barista responded in a disrespectful and confrontational manner. Despite my acknowledgment of potential misunderstanding, I faced unnecessary sass and was made to feel belittled. In customer service, a gentle approach to addressing concerns is key, even when the customer may be mistaken. It was disappointing to be met with such rudeness instead of a more respectful resolution to the issue.

I visited the Starbucks within the Barnes and Noble at the Memorial Student Center on the Texas A&M College Station campus. I was confused when the price at the register was higher than the tag where I got the item from. The barista, distinguishable by her long red hair, who wasn't Claire S., rang up my order. When I went to check the price discrepancy and returned, I mentioned the item was in the wrong place. Instead of understanding, she responded with attitude and told me I was wrong, causing me to feel belittled. I believe in the adage that the customer is always right, and if they're wrong, courteous explanation is key, not rudeness.

During my visit to your Boulder store yesterday, I was disheartened by the absence of books by conservative women in your "Women's History Month" display. Despite inquiring, I learned from two staff members that corporate policy dictates the display selection. It took some time for an employee to locate Dana Perino's recent release, 'Everything Will Be Okay: Life Lessons for Young Women,' reflecting a bestselling author. Regrettably, I refrained from requesting Candace Owens' 'Blackout' or Sarah Huckabee Sanders' 'Speaking for Myself.' This policy appears to hinder free speech, limit diverse perspectives, and favor liberal views. It's disappointing to witness this lack of ideological inclusivity in your store.

In the last decade, I have bought 4 Nook devices, either as gifts or for myself. I used to be a satisfied customer until my recent experience with the 10.1 model. Over the past 18 months, I had to return it 3 times due to a faulty battery connection. When I called on 4/27, I was informed that I would receive a refurbished Nook since my current one is being phased out for a newer model. Surprisingly, I was asked to pay $[redacted].99 for the new model. I was advised to wait to return my Nook until the new one arrived. Now, I've been informed that I won't get the refurbished model until I return my current device. This back and forth is frustrating. I am unable to even speak with a supervisor. With my extensive customer service experience of over 40 years, I believe your service department requires retraining. Thank you, Lora J.

This afternoon, my wife, my granddaughter, and I went to Barnes & Noble to purchase books. In the Children's Department, we saw a display table with a promotion offering a free "Gustavo" the shy ghost book with the purchase of any Children's book. However, when we tried to check out, the cashier informed us that the Gustavo book was $8.99, contradicting the sign's offer. After bringing it to the cashier's attention and going back to the Children's Department, we found that the sign had been changed to a different promotion. I suspect the original offer might have ended, but changing the sign without notice was disappointing. I am contemplating canceling my Barnes and Noble membership due to this experience. Sincerely, Jesse F. Kittle