My original checking acct. Was compromised for $*,*** on last Thurs. You blocked it and...

GetHuman989327's customer service issue with Bank of America from August 2018

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The issue in GetHuman989327's own words
My original checking acct. Was compromised for $*,*** on last Thurs. You blocked it and I had to open a new on and I did. Then I spent * hours trying to get to the correct person in fraud to ok the transfer of the roughly $**** to new acct. I asked how I can get to MY MONY NOT YOURS and the gentleman said oh you can use your debit card it still works. Several people guaranteed it. I went to my local branch * times and was guaranteed they took care of it. Do they read that off a. Piece of paper or are they just stupid cheap labor kids you hire? So here I am. No news checks, no debit card, no ATM card can't pay bills, Verizon refused my new checking acct * Yahoo . * days on phone ** min waits only to be told after ** min on phone I needed to be transford again. This time over. ** min and I was sitting there with the bank rep at my branch and he heard the girl on the phone say oh there sending out a new debit card of course it takes a week so don't expect to eat, put gas in car or use of ATM for quite some time. One incompetent moron after the next and no way not calling someone back. NOPE get on the phone and wait. Your bank doesn't care. No help, lies, attitudes and a very polite FU. I don't expect to hear from anyone and all your apologies, we no your frustrated have not a grain of sincerity. You have my money and your stopping a ** yr old man battling cancer to have access to it. You must have weighed it out and figured there is no money in Service anymore. Just keep smiling and say your sorry. I'm going to ring up social media. Your a bunch of crooks . I wonder if anyone will read this? It doesn't matter I'm done . HORRIBLE BANK. To think that anyone is going to go back and listen to your recordings won't happen but they should. No help from branch manager. I have a new checking acct that has been turned down by several companies who just said it's not acceptable. What??? I have deposits pension and Medicare that are going where? Which my account?? *I have * debit cards and one girl said they might have activated the wrong one. I said man stupid incompetent BoA won't let you delete the old one. What a great policy. Add more confusion to the moron in Customer service reading off paper. In closing what I have received from BoA is a polite and tactfully way of saying FU*Ill just take it all out can't wait
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Bank of America

Customer service issue
Reported by GetHuman989327
Aug 14th, 2018 - a yr ago
I have an issue with Bank of America too
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GetHuman989327 started working on this issue
Aug 14th, 2018 6:45am
GetHuman989327 shared this issue with friends on Facebook
Aug 14th, 2018 6:49am
GetHuman989327 indicated the issue is not fixed yet.
Aug 14th, 2018 7:46am