My debit card has been missing for some days . I didn’t call and cancel it cause i figu...

GetHuman976964's customer service issue with Bank of America from August 2018

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The issue in GetHuman976964's own words
My debit card has been missing for some days . I didn’t call and cancel it cause i figured i might have lost it in my house . When I looked on my mobile banking i seen the transaction and i know i haven’t been able to make that . My mother is also on this account with me but she had been on a cruise for the last two days so i know it’s not her . I am only **years old . I don’t know what’s going on and i’m unable to contact my mother to tel her what’s going on . I talked to a woman on the phone and she said i would be able to get my account back and i would just need to talk to someone about it but when she directed me to somewhere else i was on hold for an entire hour . This is extremely frustrating because this is my FIRST bank account . I’ve never experienced this before , this is new to me. I just want my account reopened and new cards sent to my mother and I.
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Bank of America

Customer service issue
Reported by GetHuman976964
Aug 10th, 2018 - 7 mons ago
I have an issue with Bank of America too
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Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman976964 started working on this issue
Aug 10th, 2018 8:57pm