i put the sim card in,turned phone on,selected my language accepted terms and continued...

GetHuman-baharlou's customer service issue with BLU from March 2019

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The issue in GetHuman-baharlou's own words
i put the sim card in,turned phone on,selected my language accepted terms and continued to each step.it is currently at the part where it says downloading update and that it may take up to * minutes,and then my device will automatically restart.it has been almost two hours and it just still says downloading.at one point it stopped and had the option to hit retry download which I did but it is still doing same thing and taking forever ...its not working help
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Customer service issue
Reported by GetHuman-baharlou
Mar 13th, 2019 - 5 mons ago
I have an issue with BLU too
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Seen by 4 customers so far
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GetHuman-baharlou started working on this issue
Mar 13th 2:51am