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BLU Customer FAQ

Top Answers & How-to Guides

What is BLU's Phone Number?

The question we are asked most often is about how to talk to BLU customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent BLU Customer Questions

how can I do a factory reset when I don't know password or code on a blu cell phone?

To perform a factory reset on a BLU phone without knowing the password or code, you can use the hardware buttons. Power off the phone, then press and hold the Volume Up and Power buttons simultaneously until the recovery menu appears. Use the volume buttons to navigate to "Wipe data/factory reset" and select it with the Power button. Confirm the reset and wait for the process to complete. Note that this will erase all data on the device.
Asked Nov 30, 2024 2:16 AM

how do I restore a password or code on a blu cellphone without a google account?

To restore a password or code on a BLU cellphone without a Google account, you may need to perform a factory reset. This process generally involves turning off the phone, then holding specific buttons (often Volume Up + Power) to enter recovery mode. From there, you can navigate to the factory reset option. Be aware that performing a factory reset will erase all data on the device, including apps, photos, and personal files.
Asked Nov 30, 2024 1:04 AM

I forgotten my pin to unlock my screen on my blu m8l tablet

If you've forgotten your PIN to unlock your BLU M8L tablet, you may need to perform a factory reset to regain access to your device. Keep in mind that a factory reset will erase all data on the tablet, including apps, settings, and personal files. To do this, turn off the tablet, then press and hold the power button and the volume up button until the Android recovery screen appears. Use the volume buttons to navigate to "Wipe data/factory reset" and confirm your selection. After the reset is complete, you can set up your tablet as new.
Asked Oct 11, 2024 6:14 AM

I forgot the pattern lock on my j8l

If you forgot the pattern lock on your device, you can reset it by performing a factory reset. Please note that this will erase all data on the device. To factory reset, turn off your phone, then press and hold the power and volume buttons until the recovery menu appears. From there, follow the prompts to perform the reset. Alternatively, if you have a Google account linked to the device, you may be able to unlock it through Google's Find My Device service.
Asked Oct 8, 2024 7:48 PM

Forgot my password to get on my tablet.

To reset your password on your BLU tablet, look for the password recovery option on the login screen. If that doesn't work, you may need to perform a factory reset. Please note that a factory reset will erase all data on the device, so consider backing up important information beforehand. To perform a reset, usually, you would press and hold the power and volume buttons until the recovery menu appears. Select the factory reset option from there.
Asked Sep 18, 2024 8:14 PM

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