BLU Customer FAQ

To connect your BLU Phone 33 to T-Mobile, ensure your device is unlocked and compatible with T-Mobile’s network. Insert your T-Mobile SIM card into the phone. Go to Settings, select “Network & Internet,” then “Mobile network.” Ensure that mobile data is enabled and select the appropriate network mode. If needed, consult the APN settings under “Access Point Names” to match T-Mobile's configurations for data services. Restart your device to finalize the setup. If issues persist, refer to your phone's manual for specific instructions.

To hard reset the BLU M8L, first power off the device. Then, press and hold the Volume Up and Power buttons simultaneously until the BLU logo appears. Release the buttons when the logo is displayed. Use the volume buttons to navigate to the "Wipe data/factory reset" option and confirm with the Power button. Follow the prompts to complete the reset. This process will erase all data on your device, including the pin.

If your phone won't charge when plugged in, try the following steps: Check if the charger and cable are functioning properly by testing them with another device. Inspect the charging port for debris or damage. Restart your phone to see if that resolves the issue. If possible, try using a different wall outlet or charger. If the problem persists, it may be a hardware issue, and seeking professional assistance would be advised.

To activate your BLU phone, insert the SIM card provided by your carrier. Power on the device and follow the on-screen prompts to complete the activation process. If your phone requires any specific settings or codes, refer to the instructions provided by your carrier.

If your new BLU phone is prompting for a PIN right out of the box, it could be asking for the SIM card PIN. This is a security feature for your SIM card, which is typically set by your mobile service provider. If you don't know the PIN, you can try the default PIN (often 0000 or 1234), or refer to your service provider for assistance. If the prompt is for a different type of PIN, ensure that the device is fully charged and restarted, or refer to the user manual for further instructions.