BLU Customer Service Issues

I was thrilled to come across the advertisement for a $1 trial of the Blu starter kit at my local Shell store in Seminole, Oklahoma. However, upon arrival, I was let down to discover that the promotion was no longer valid. When I inquired about the ongoing advertisement, the cashier explained that they were unable to remove the sign due to potential consequences. I believe that advertising a product at a specific price beyond the promotion period, when it's no longer available at that price, can be viewed as misleading. It's disheartening to hear that the cashier mentioned facing repercussions if the sign was taken down. In my experience, when a product is advertised at a certain price, that price should be honored. If the product is no longer offered at that price, then the advertisement should be removed promptly. I am quite disappointed by this situation.

I purchased a BLU Vivo Go pre-release on November 3, [redacted], via Amazon. It was delivered on December 13, [redacted], and I used it happily until March 15, [redacted], when it stopped charging. I connected it to my car charger, and the charger burned, emitting smoke and leaving a large black burn hole. Subsequently, the phone prevents any chargers I attempt to use from working, rendering it unchargeable. Unfortunately, as it is now 3 days past the return deadline, I find myself with a non-functional phone. Upon reaching out to customer support via email, I received a response indicating they will follow up. However, no specific timeframe was mentioned, only a commitment. My request is for BLU to promptly reach out to me, followed by replacing the phone. I am quite fond of the phone itself and believe this issue is isolated to one defective device, rather than a widespread problem with the product.

I recently purchased an unlocked Blu G9 Pro phone from Amazon and attempted to use it with both AT&T and Cricket networks. I have encountered difficulties with making or receiving VOLTE voice calls. Unlike my Motorola G7 Supra, which works seamlessly on the same account in the same location, the G9 Pro struggles with VOLTE functionality. While data and text operations function correctly on the G9 Pro with 4G, there seems to be an issue specifically with VOLTE voice calls. Despite rigorous troubleshooting with both Cricket and AT&T tech support, including swapping SIM cards twice, the problem persists. Even though the network only operates on 4G and doesn't switch to 3G, as other towers do, I have verified my phone settings and signal strength to no avail. The Motorola phone operates smoothly without any hitches. Though I appreciate the G9 Pro's features and overall performance, if I cannot resolve the VOLTE issue promptly, I will consider returning it via Amazon. I have reached out to Blu Tech support for assistance but have yet to receive a response.

I accidentally broke my tablet a year ago, and since then, I haven't been able to use it. Unfortunately, this has caused issues when trying to get a replacement from the government because the broken one is still registered under my name. I am seeking assistance to have my name removed from the broken tablet so I can receive a new one. I am willing to return the old tablet if necessary. I have contacted customer service but they were unable to help as they informed me that this is not the type of issue they handle. I simply want to replace my tablet, similar to how regular phones or tablets are replaced. Any help would be appreciated. Thank you.

I have a new Blu C5L Max phone, and whenever I plug it in, the battery overheats. The battery also drains rapidly, going from [redacted]% to 5% in less than half an hour. Additionally, I'm experiencing issues with the screen. I struggle to get a response from the keyboard when sending emails or texts, leading to missed calls because I can't hit the accept button to answer incoming calls. My carrier advised me to reach out to Blu customer support for assistance. I am seeking help to have my phone repaired or replaced.

I recently purchased a blu tablet online along with a free service plan and data. After inserting the sim card correctly, I powered on the device. Unfortunately, I am encountering an issue while trying to activate my plan and set up the tablet. An error message indicates the device is unable to locate the network, suggesting to either restart the tablet or set it up using home WiFi. I am determined to activate the plan that is included with the tablet and prefer not to rely on my home WiFi. Despite attempting to restart the device multiple times, the problem persists. I have confirmed the sim card is inserted properly. Any suggestions on how to proceed would be greatly appreciated.

I rented a car for five hours and encountered issues with the app when trying to reach my second destination. Customer service initially helped but stopped responding after a while. I was requested to make an additional payment and was later contacted to download another app for a refund. The person attempted to access my phone for an hour but I grew frustrated and just wanted to return home. I'm uncertain what steps can be taken regarding the app malfunction and the refund process.

I am sharing my disappointment rather than a complaint. I was informed that the tablet could function as a phone, but I have not received instructions on how to do so. Being phoneless has caused me significant stress. The screen cracked from a minor fall, making it difficult to see properly. Currently, the tablet is malfunctioning, not loading correctly, and behaving erratically. Additionally, it is not charging with the original charger. I am using a different one due to issues with the charge port. As a result, I am reverting back to my old phone plan which is a hassle. Transitioning back is causing me stress, and I find the tablet to be quite frustrating. Apologies if my words offend anyone.

Hello, my name is Tracey. I am experiencing difficulties with my Blu M8L tablet. When I make calls on it, the recipients cannot hear me well, and the connection is consistently poor. Despite trying five different SIM cards, the issue persists. I requested a replacement, but was advised to power off the current device. I would like to have this tablet disconnected, so I can obtain a new one. The IMEI number of the device is [redacted][redacted]. Thank you.