You took *** plus dollars out of my checking account over a line of credit account that...

GetHuman2962880's Dispute a Charge issue with BB&T Bank from May 2019

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Name on the account, Billing address, Account holders birthday, Last 4 of SSN, and Full card number
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2962880's own words
You took *** plus dollars out of my checking account over a line of credit account that we never used and have had for a while until I cancelled it (with the lady saying it was at * balance in late ****). No one has ever been able to provide adequate statements that show why I owed this amount. So you blindly took money from my account and we still have no clue why. It’s pretty infuriating and we will probably be transferring our **K plus somewhere else in the near future.
GetHuman2962880 did not yet indicate what BB&T Bank should do to make this right.
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BB&T Bank

Dispute a Charge issue
Reported by GetHuman2962880
May 22nd, 2019 - a mon ago
I have an issue with BB&T Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 1603 others
0 customers following this
GetHuman2962880 started working on this issue
May 22nd 12:49am