i tried to get this solved by live chat but no luck. on my BB&T checking account 'hist...

GetHuman-caroljab's customer service issue with BB&T Bank from March 2019

Help with my BB&T Bank issue
The issue in GetHuman-caroljab's own words
i tried to get this solved by live chat but no luck. on my BB&T checking account 'history' it shows that a check to Spectrum*Time Warner Cable was processed on **** as i requested. Spectrum still has not received it. i've talked with them and all contact info is the same even tho they've changed from Time Warner to Spectrum. What can you do to help me? Spectrum is saying i have not paid the bill of $***. Can you cancel the payment which was not received by them and reissue it immediately?
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BB&T Bank

Customer service issue
Reported by GetHuman-caroljab
Mar 27th, 2019 - 23d ago
I have an issue with BB&T Bank too
Fixed
Seen by 6 customers so far
Similar issue to 1249 others
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Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number
Timeline
GetHuman-caroljab started working on this issue
Mar 27th 3:28pm
GetHuman-caroljab indicated the issue is not fixed yet.
Mar 30th 11:32pm