We live in MARIETTA ,PA. *****. We have been happy with the BB&T , it's pretty close, T...

GetHuman-screamw's customer service issue with BB&T Bank from June 2018

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The issue in GetHuman-screamw's own words
We live in MARIETTA ,PA. *****. We have been happy with the BB&T , it's pretty close, Terri Hundert opened our account. She is so*Professional, and a lovely person. Becky, *Is behind the teller window, and of late is quite rude to us. On the phone, and in person. Like the is the protectorate tell of The bank. We had a meeting with Terri, Tom forgot his bankbook. I called to see if it was there, Terri wud not take a few minutes to *Walk around , to peek in , even tho Terri had customers. I'm sure ,Terri would have handed it to her. Tom went over himself. We thot that this bank acheived what no other bank had. A family atmosphere! She needs to be retrained in guest recovery. Been there I'm sure , a good while. I worked ** yrs, was *Trained in guest , happiness, and recovery.*In the restaurant, we said," you can make up for a bad meal, with good service, but not *Make up bad service with any kind of meal!*Dyanne Wagner

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BB&T Bank

Customer service issue
Reported by GetHuman-screamw
Jun 5th, 2018 - 4 years ago
Seen by 16 customers so far
Similar issue to 352 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number


GetHuman-screamw started working on this issue
Jun 5th, 2018 3:48pm
GetHuman-screamw confirmed the issue is fixed. Hooray!
Jun 5th, 2018 4:01pm