BB&T Bank Customer Service Issues

My son signed a check over to me, and I tried to deposit it in FL, where I was informed he needed to deposit it at the bank for it to go into my account. When he tried to deposit it in VA, he was told I had to do it in person. I am confused about the process and want clarity before mailing him the check. He doesn't have a BB&T Bank account. Please advise. Thank you.

I recently opened both a checking and savings account while working in Greensboro, North Carolina. Despite working in Dublin, Virginia, I provided my Greensboro address, [redacted] Cascade Road, for mailing purposes. My actual residence is at [redacted] Vermillion Street, Dublin, Virginia [redacted], which matches my ID. I need to update my account address to access my funds as a deposit from my employer has been made but I can't withdraw due to the address discrepancy. The account showed as closed for fraud. Is there a way to change my address so I can access the funds in my checking account?

My account has been locked for two weeks. I moved from Georgia to Nevada for work, and my bank, BB&T, froze my account because I couldn't visit a branch in person. Despite sending emails, I've been unable to access my $[redacted]. This situation caused me to go without food for several days, including my service animal. Please resolve this issue promptly. Thank you.

Subject: Concerns Regarding Recent Experience with BB&T Dear Mr. Locke, I hope this email finds you well. Following our conversation on May 2, [redacted], I am reaching out to express my dissatisfaction with the handling of our account by BB&T. While I appreciate your effort in responding to my call on May 1st, the resolution provided did not adequately address the errors made by your bank. Consequently, we have decided to close our account. I must highlight the discrepancies in the information provided by V. Garcia, the Branch Banker, following our discussion on April 22nd. Despite my explicit instructions to close the account and withdraw the remaining balance of $[redacted].42, Mr. Garcia failed to mention two service fees that ultimately led to an overdraft fee and additional charges. This miscommunication has been a frustrating experience for us as loyal customers of BB&T since [redacted]. I trust that you will address these concerns promptly to avoid any further escalation on my end. Your attention to this matter is much appreciated. Thank you. Sincerely, [Initials]

Hello, I am Cindy Sutton. My husband, Dale Sutton, holds a car loan with BB&T bank, account number [redacted]. On April 29, [redacted], an automatic transfer of $[redacted].00 was initiated from our checking account at Luzerne National Bank. While the fund has been debited from our Luzerne Bank account, it has not reflected in our loan account with BB&T. Despite my attempts to resolve this issue with the local branch, I have faced challenges and growing frustration. If not resolved promptly, I will involve legal counsel. The response I received mentions the payment was not received, yet on April 19, [redacted], a payment was returned due to an "account not found" error. Given that our automatic transfers have been running smoothly since May [redacted] with Luzerne National Bank, this recent disruption is concerning. Please contact me at 1-[redacted] to address this matter directly. Your prompt attention is appreciated. Sincerely, Cindy Sutton

During my vacation with my sister in Atlantic Beach, NC, we, both long-time BB&T customers, needed to get important papers notarized. Despite visiting the Morehead City, NC branch, we were informed no notaries were available, resulting in a frustrating experience. We sought help from the UPS Store at additional cost due to time sensitivity. It was disappointing not to receive the expected service at BB&T, especially for a crucial real estate transaction. Considering the significance of this event, I'm contemplating moving the funds from this experience to another bank.

I am experiencing issues with online assistance as my social security number is incorrect. When I input my last four digits, it is rejected, despite my credit score being [redacted], which I consider good. Unfortunately, there is no chat support available, which seems outdated in this day and age. I am frustrated with my financial institution taking advantage of my substantial savings and investments. I hold three IRA accounts for my granddaughters with significant sums of money. I would appreciate the ability to monitor my accounts online accurately. However, there seems to be a mix-up with my social security number, leading to confusion and inconvenience.

Last month, I was informed that due to a returned deposit, my accounts with BB&T were closed under the suspicion of fraudulent activity. Despite explaining the deposit mix-up and providing necessary information, the process was aggressive, the fraud department's customer service was lacking, and I experienced long hold times. Even though I had arranged an ACH transfer to cover the return deposit, my accounts were still blocked. Throughout the investigation, I was never contacted by the Fraud Department to hear my side before the closure. Despite being directed to seek help at a local branch, they were unhelpful, as was the telephone customer service. Holding my funds served no purpose, and BB&T profited from fees on my account, raising questions about who the real fraudster is. The whole ordeal was a terrible experience for me.

Last Sunday, I was surprised to notice an overdraft on my account at the ATM. It seemed that Lipton Toyota withdrew $[redacted] without my permission on July 12. My balance was $[redacted] on that date, which was my paycheck. I immediately contacted BB&T customer service and was informed it was a pending transaction. However, as I waited, I kept incurring more overdraft charges. After speaking to a bank agent, I filed a claim, but unfortunately, this led to even more fees. I have been informed that it will take 5 to 7 business days to process the claim, and my next pay is due tomorrow via direct deposit into the same account. This unexpected debt has caused me significant financial strain, especially since I am a single mom with one child needing dialysis and struggling to afford basic necessities. My other bills are mounting, and without access to my paycheck, I am left feeling helpless. I am in desperate need of assistance with this situation as I am currently dealing with severe financial hardship.

I made a payment for autoloan [redacted] at the Kettering Branch on April 18, [redacted]. Despite submitting the auto payment form and payment, it wasn't processed, causing issues with my credit union account. When contacting the branch, I interacted with Ingrid, Rebecca, and Victoria Dawson. While Rebecca was helpful, Victoria lacked customer service skills. Communication with the branch was frustrating, with multiple hang-ups during calls. Eventually, I received the manager's contact information. This level of service is unacceptable. I require the backpay to be made, late fees waived for May, June, and July, autopay established, and an escalation of my experience with the branch for improvement. Difficulty accessing online banking and the [redacted] number complicates matters further. Your immediate attention to this matter is appreciated to avoid ongoing interest charges and credit report implications.

I am currently in Costa Rica and urgently need to unlock my account. I experienced account lock due to multiple login attempts, which was an issue I thought was resolved before I left Florida. My name is Garry Wayne Glidewell, and my login username is gwglidewell*. The address associated with my account is ***** Broleman Road, Orlando, *****. While my USA cell number is ***-***-****, I am unable to receive codes in Costa Rica. Kindly assist in unlocking my account as my debit card is my sole means of accessing cash and necessities. Please contact me via email at *****@***.com. Thank you.

In [redacted], my wife and I, along with others, held credit cards from Rural Retreat Hotel, LLC. The business closed, and BB&T took legal action against all credit card holders and the company. A judgment was issued against all cardholders for the same amount. Now at 83 years old, we are trying to resolve our obligations with only retirement income. The total credit card debt for the company was $9,[redacted].60, leading to judgments against cardholders. Initially, a settlement offer of $2,[redacted] was proposed, which we couldn't afford then but can offer now to settle the judgment. Thank you.

I visited BB&T Bank on October 3, [redacted], in Manchester, MD, to get a cash advance of $[redacted]. Unfortunately, a power outage occurred during the transaction, causing it to be declined. I use the Direct Express card, and now I need BB&T to fax a letter to Direct Express at 1-[redacted] with specific details to have the money placed back on my card. The letter needs to include my card type, last four digits of my card ([redacted]), transaction date (Oct 3 at 9:00 am), BB&T's Transaction ID ([redacted]0), amount ($[redacted]), Direct Express case number ([redacted]67), and my name on the card (James T Small). It's crucial as I am on a fixed low income. Unfortunately, the staff at the Manchester branch of BB&T has not been helpful in resolving this issue. Ms. Debbie and Teller Keith declined the transaction without offering a solution. I appreciate your help with this matter.

Subject: Urgent Assistance Needed Regarding Circuit Court Order Date: October 27, [redacted] I am writing concerning the recent appointment of Elois A. Jackson and Janice Howard as Co-Guardians/Co-Conservators for Kathy I. Houston by the Circuit Court of Virginia Beach on October 16, [redacted]. Ms. Houston holds an account with BB&T located at [redacted] So. Walter Reed Drive, Arlington, VA [redacted], managed by Juan C. Lazo. Despite the Court Order, BB&T is refusing to acknowledge and approve the Co-Guardians/Co-Conservators. This refusal is posing a significant challenge to Ms. Houston’s well-being and impacting our ability to fulfill the Court's directives. We are eager to cooperate with BB&T, and we are prepared to provide any necessary Court documentation. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Best regards, Elois A. Jackson Co-Guardian/Co-Conservator

I am representing the Estate of Julia A. L., who was a retiree of BB&T. Recently, the bank mistakenly deposited her pension into her account after her passing. Kristen J., an employee, has been contacting Julia's niece for repayment. However, the niece has never received the pension funds, and Kristen has been insisting on repayment. This matter should have been directed to me as the Executrix of the Estate. I will issue a check to rectify this error but request Kristen's behavior towards the niece to be corrected promptly. Additionally, Kristen is asking for a copy of the death certificate, which is already with the bank. The official death certificate will not be available before 8-12 weeks. Thank you. Peggy R. L. Executrix for the Estate of Julia A. L.

I've been getting multiple emails claiming to be from your bank, stating my account is restricted. I do not have an account with your bank and have never been associated with BB&T. When attempting to call the provided contact number, there is no way to speak with anyone. If your team is not concerned about potential scammers targeting your institution and clients, it seems like a non-issue to me as well.

My account was compromised, and I am unsure how it happened as I never lost my debit card. My account is overdrawn by $[redacted] due to unauthorized charges totaling $15. Despite this, I am being asked to pay $20. I am unable to access my account through the bank's 24-hour service, and they provided no assistance before hanging up. I am currently without a valid ID to visit a physical bank branch, and I urgently require access to my funds. This situation is distressing, especially since this money was all I had when I was released from jail.

I have been a BB&T customer for a long time. Unfortunately, I had to transfer my mortgage and now it looks like I might have to move my personal checking account, as does my wife. In January or February this year, I noticed a maintenance fee charged to my account. When I contacted the bank, I was informed that due to having only $[redacted].00 directly deposited monthly, a $15.00 fee was applied per statement cycle. I was advised to increase the minimum to $[redacted].00 to avoid this fee (Bright Banking). Trusting the representative, I agreed to the account change but failed to monitor it regularly. Recently, I discovered I was in an Elite Work Account requiring a $[redacted].00 minimum balance to avoid fees. I'm puzzled why I was shifted from one fee account to another. Though grateful for the credit of $15.00 by a kind employee, I believe the fees from February need to be refunded as the mistake was not mine. I had only followed the bank's instructions to maintain a $[redacted].00 balance to avoid fees as part of Bright Banking. After realizing the error, I requested the account be reverted to the original setup. I kindly ask for the $15.00 charges to be refunded, as I never consented to the Elite Work Account, sticking to the requirement of having direct deposits of $[redacted].00 or more.

I need help transitioning my BB&T retirement payments to a new Brokerage Account due to a change in processing companies. I've been trying to sort this out for 10 days now. Attempts through BB&T directly seem difficult as there have been delays and unreturned calls from the local branch. Meanwhile, other entities like Social Security and BCBS were easier to work with over the phone. Still awaiting resolution. Any advice is appreciated. Thank you.

A few months back, I decided to open a money market account over the phone due to issues with the online system. After the account was supposedly opened, I was expecting to receive details like the deposit routing number and withdrawal card via mail shortly after. However, I never got anything from them until yesterday, when I received a promotional flyer urging me to make a deposit before Sept. 1st. I have no confirmation if the account was actually created or not. I can't recall the account number as I was under the impression that all necessary information would be sent to me within a few days.