Was unable to login - Reset my p***word - It locked my account

GetHuman584302's customer service issue with BB&T Bank from April 2018

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The issue and preferred resolution, in GetHuman584302's own words:
Reset my p***word ... Was unable to login
It locked my account
Get a representative to change my p***word
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BB&T Bank

Customer service issue
Reported by GetHuman584302
Apr 24th, 2018 - 3 mons ago
I have an issue with BB&T Bank too
Not resolved
Seen by 1 customer so far
Similar issue to 319 others
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Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number
GetHuman584302 started working on this issue
Apr 24th 12:16pm