Dispute the overcharge on my * day rental

GetHuman978770's customer service issue with Avis from August 2018

141 similar
0 following
Help with my Avis issue
How did GetHuman978770 do it?
Waiting to hear how GetHuman978770 fixed the problem to share with other customers.
The issue in GetHuman978770's own words
I called the costmus, I emailed to the vice president via survey email. ... To whom it may concern,*I had a terrible experience in the rental I made within ** hours. In the beginning, I am pleased to make car rental via Avis.com and applied to become a member during the reservation.*I had two reservations online, and the first one confirmation * is ********US*, another one confirmation is ********US*.*But after the first rental(agreement number*********) finishing at *:** pm, *********, I felt utterly disappointed at the result of overcharged billing.*Here is the original price I got when I made the reservation online, under the confirmation * is ********US** Pick up: Aug**,**** at *:**pm*Drop off:Aug**,**** at *:**pm*Pick up Location: Ronald Reagan Washington National Airport, DCA*Drop off: *** West **th Street, New York City, NY ***** US*The type of car is Ford Explorer, *the estimated total is $ ***.**,*including the Base Rate:$***.** *Rental Options: $**.***Additional Driver:$**.***Unlimited Wi-Fi:$**.***Cover Roadside Issues:$*.***Fuel Plans *Protections & Coverages $**.***Cover The Car(LDW) $**.***Cover Myself(PAI)$*.***Cover My Liability(Ali)*Fees & Tax. $**.***Concession Recovery Fee(**.**%) $**.***Customer Facility Charge-*.***day $*.***Energy Reconverge Fee-*.***day $*.***Frequent Travel Program for Miles* points. $*.***Vehicle License Fee: ***day*Taxes: $ **.****After I returned the car, I found the bill to be overcharged as $***.**. *I compared every item on the receipt. Most of them have been double charged , in additional, as the Optional Services Total Taxable and Optional Services Total non Taxable, I didn't be explained when I checked in at Ronal Regan Airport. When I returned the car, I asked the staff about the overcharged* she could give a reasonable answer. In this case, I would like to dispute the overcharged amount, which is $***.**($***.**-$$ ***.**). Besides,I don't want to have the problem on the next confirmation. **Cherry Zeng Ma
reimburse the amount of overcharge.
I have an issue with Avis too
How GetHuman978770 fixed the problem
We are waiting for GetHuman978770 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Avis's attention and get better help faster. Tap below to get started.
Having Avis issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Avis email you?
This email address isn't valid
Follow this issue
See how GetHuman978770 fixes it.
This email address isn't valid


can rental
Customer service issue
Reported by GetHuman978770
Aug 11th, 2018 - 7 mons ago
I have an issue with Avis too
Seen by 6 customers so far
Similar issue to 141 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman978770 started working on this issue
Aug 11th, 2018 11:56am
GetHuman978770 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 4:08am