GetHuman-iapeplow's customer service issue with Avianca Airlines from May 2018
Help with my Avianca Airlines issue
The issue in GetHuman-iapeplow's own words
I cancelled an Avianca flight from Dulles IAD to Bogot* for ** Sept ****. Was instructed to request refund via website Oct **** and did so. Refund was finally authorized in Feb ****. It is now ** May **** and despite countless phone calls and emails no refund has been issued. I was informed that my refund request must go through an additional level of higher management that nobody ever hears back from. Nobody will give me any means to contact said higher level management.
Oh, they realize - they are collecting interest on other’s hard earned money.
I want my money back. No service was provided.
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