Refund still not issued after over *** year

GetHuman-iapeplow's customer service issue with Avianca Airlines from May 2018

Help with my Avianca Airlines issue
The issue in GetHuman-iapeplow's own words
I cancelled an Avianca flight from Dulles IAD to Bogot* for ** Sept ****. Was instructed to request refund via website Oct **** and did so. Refund was finally authorized in Feb ****. It is now ** May **** and despite countless phone calls and emails no refund has been issued. I was informed that my refund request must go through an additional level of higher management that nobody ever hears back from. Nobody will give me any means to contact said higher level management.
Oh, they realize - they are collecting interest on other’s hard earned money.
I want my money back. No service was provided.
I have an issue with Avianca Airlines too
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Avianca Airlines

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Customer service issue
Reported by GetHuman-iapeplow
May 21st, 2018 - 6 mons ago
I have an issue with Avianca Airlines too
Fixed
Seen by 11 customers so far
Similar issue to 306 others
0 customers following this
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Timeline
GetHuman-iapeplow started working on this issue
May 21st 4:19pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 22nd 3:13pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 22nd 6:00pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 22nd 6:05pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 27th 3:37am
GetHuman-iapeplow indicated the issue is not fixed yet.
May 28th 9:47pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 28th 11:20pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 29th 12:14pm
GetHuman-iapeplow indicated the issue is not fixed yet.
May 30th 4:35am
GetHuman-iapeplow indicated the issue is not fixed yet.
Jun 9th 7:18am