A MacBook Pro has been ordered from Egypt via eBay from seller mahmoud****** (risky, bu...

GetHuman-cjt_au's customer service issue with Australia Post from November 2018

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The issue in GetHuman-cjt_au's own words
A MacBook Pro has been ordered from Egypt via eBay from seller mahmoud****** (risky, but I am protected). Purchased on ** September ****, the maximum estimated time of delivery was ** October ****. It is now * November **** and there are no signs the item has been delivered to PO Box ****, Woden ACT ****. One possibility is that Australian Customs or Australia Post has held onto the item because of the possibility that import duties and GST has not been paid. Unfortunately the parcel is probably untracked (I presume this since I have requested several times a copy of the shipping receipt from the seller and none has been sent). Parcel was presumably sent through Economy International Shipping from Egypt.**I also have trouble logging into MyPost even though I do have an account have kept the username and password. But after recent changes by Australia Post to the accounts of Australia Post customers, I may require using my email address. However, on using my email address, MyPost is not happy with it. No option to click a "Forgot password". So I tried to Sign Up again. Failed at the last stage after clicking a confirmation link from my email inbox with Australia Post message in it. If I could login, perhaps there might be a message from Australia Post about a parcel being held and require my presence to sign and possibly pay GST etc. I have been receiving emails from Australia Post for parcels received, but none relate to the MacBook Pro.**Can you help please?**NOTE: eBay notified item (************) not received. Still unable to contact seller, but I do note that the delivery time has been changed by someone to between ** November and * December ****. Should I wait that long? Still deciding. But without the shipping receipt, there is a high probability the seller has done a runner with my money. I am protected by eBay with a money back guarantee if item is not received, but would be good to know if anything has arrived and is being held without my knowledge.
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Australia Post

Customer service issue
Reported by GetHuman-cjt_au
Nov 1st, 2018 - a mon ago
I have an issue with Australia Post too
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GetHuman-cjt_au started working on this issue
Nov 1st 7:35pm