I recently bought a **** Audi A* Premium Plus with Sports Package. It turns out that...
GetHuman-cbernasc's customer service issue with Audi of America from October 2019
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I recently bought a **** Audi A* Premium Plus with Sports Package. It turns out that, due to the stiffer suspension, the ride on rough roads is quite harsh which is bad for my wife who has back problems. I did not really want the Sports Package but the color combination and other features I wanted were only available with the package. When I first test drove an Audi it was one without the Sports Package and I was impressed by the comfortable ride and decided this is the car I want. When the issue about me not wanting the Sports package came up I was led to believe (or this is what I understood) that the stiffer suspension was an option I could choose but now I learned that this is not the case.*When I contacted the dealer (Audi San Jose) about this problem the only remedy they offered was that they would buy back my car and sell me a new one at a huge financial loss for me.*I hope Audi USA can resolve this issues at a minimal loss to me.
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Oct 18th, 2019 4:14am
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Oct 18th, 2019 10:40pm
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