I recently bought a **** Audi A* Premium Plus with Sports Package. It turns out that...

GetHuman-cbernasc's customer service issue with Audi of America from October 2019

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The issue in GetHuman-cbernasc's own words
I recently bought a **** Audi A* Premium Plus with Sports Package. It turns out that, due to the stiffer suspension, the ride on rough roads is quite harsh which is bad for my wife who has back problems. I did not really want the Sports Package but the color combination and other features I wanted were only available with the package. When I first test drove an Audi it was one without the Sports Package and I was impressed by the comfortable ride and decided this is the car I want. When the issue about me not wanting the Sports package came up I was led to believe (or this is what I understood) that the stiffer suspension was an option I could choose but now I learned that this is not the case.*When I contacted the dealer (Audi San Jose) about this problem the only remedy they offered was that they would buy back my car and sell me a new one at a huge financial loss for me.*I hope Audi USA can resolve this issues at a minimal loss to me.

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Audi of America

Customer service issue
Reported by GetHuman-cbernasc
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 181 others
0 customers following this

Timeline

GetHuman-cbernasc started working on this issue
Oct 17th, 2019 10:13pm
GetHuman-cbernasc indicated the issue is not fixed yet.
Oct 18th, 2019 4:14am
GetHuman-cbernasc indicated the issue is not fixed yet.
Oct 18th, 2019 10:40pm
GetHuman-cbernasc indicated the issue is not fixed yet.
Oct 21st, 2019 6:10pm

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