Audi of America Customer Service Issues

I have a concerning issue with a used [redacted] A3 e-tron I purchased from LeSueur in Tempe, Arizona. Despite being assured the AC problem was fixed, the issue persisted when the car was delivered to me in California. After taking it to Audi Burlingame, it took them 10 days to repair the AC by changing various components. Just as the AC was working fine, the check engine light illuminated, revealing an AC-related issue. A smog test was needed to register the car in California, but the lingering problem prevented this. I returned the car to Audi Burlingame, where it remains since Christmas. This unexpected situation has left me unable to register the car and feeling deceived as a consumer in California. The uncertainty around its certification for operation in the state adds to my frustrations. - Henry

I purchased a [redacted] Audi A4, which has had ongoing issues since I acquired it. It was stated that the car didn't burn oil, but it ends up burning an excessive amount every [redacted] miles. The carfax report showed oil diagnostic testing that confirmed the issue could be resolved under warranty. However, the dealership drove the car to another state, surpassing the warranty mileage, and now I can't afford the $5,[redacted] repair cost. I have a strong affinity for Audi vehicles and hope for the car to be fixed under the warranty as initially promised before the sale.

I brought my [redacted] Audi A6 to Audi of Albany, my local dealership, for an airbag recall on December 10, [redacted], around 3 pm. Shortly after, I received a call at 3:40 pm informing me that my car was involved in an accident at the dealership. They initially claimed it was repairable, but after three weeks, they told me it was totaled. When I visited, they offered me only $4,[redacted] for my car, which left me very upset. I insisted on having it fixed. Now, after over a month, with promises of completion that have not been met, I am feeling frustrated. I am seeking a resolution to this situation as soon as possible.

Subject: Urgent Situation Requiring Immediate Attention I am writing regarding the recent communication from Audi on 1-8-[redacted]. I am deeply disappointed with the dismissive stance taken in the email. I have diligently explained my circumstances, including recent repairs costing over $[redacted] at a Hawthorne NY Audi dealership. Despite being assured of a thorough repair, issues have arisen due to a recall initiated by Audi, which the Hawthorne dealer failed to address properly. The situation has been exacerbated by unprofessional behavior from the Mohegan NY Audi representative, Dayle Thomas. I demand a prompt resolution from Audi to address the engine failure issue, cover all related costs, and provide necessary support, including a loaner vehicle. The stress and inconvenience caused have taken a toll on my well-being and daily life. Urgent action is needed to alleviate the distress caused by the mishandling of this matter. I urge you to escalate this matter to senior management for immediate attention and resolution. Your prompt assistance in rectifying this situation is greatly appreciated. Thank you for your attention to this urgent matter.

Dear Jessica Gardner at Audi USA, I have taken some time to process your recent email from 1-8-[redacted]. I must express my disappointment with the Audi Company's decision and your response. Your focus on my vehicle's age and mileage, as well as my relationship with Audi, overlooks the crucial details of my situation. Despite outlining the significant recent repairs done at a Hawthorne NY Audi dealership, including a recall-related refund, the Mohegan NY Audi representative's dismissal of the connection between my accident and engine failure only adds to my frustration. The unprofessional conduct and lack of assistance from the dealers, especially Dayle Thomas, have escalated my stress to the point of physical and emotional strain. I urge Audi to take charge, contact Tim Pillon for resolution, and provide a loaner vehicle promptly to prevent further difficulties. Please escalate this matter to Audi senior management for immediate action. Thank you.

I am extremely disappointed and frustrated with the handling of my situation regarding my [redacted] A4. Despite clearly explaining the issue, including recent repairs at a Hawthorne NY Audi dealership and subsequent engine failure, the response I received was deflective and nonsensical. The Mohegan NY Audi representative, Dayle Thomas, has been unprofessional and disrespectful, refusing to release my vehicle to be towed for further repairs. This lack of cooperation has caused me immense stress and anxiety, affecting my well-being. I am demanding that Audi takes the lead in resolving this matter promptly by contacting Tim Pillon and facilitating the return of my fully repaired vehicle at no additional cost. As a single mother, I cannot afford to continue handling this situation on my own and may resort to legal action if necessary. I urgently require a loaner vehicle to avoid further hardship for myself and my family due to this prolonged ordeal. I kindly request this email be forwarded to Audi senior management for immediate resolution.

My son, Jason G., took our family's Audi A3 [redacted] to the Burlington, MA Audi dealership on 01/03/[redacted] for service. He dropped off the car, accepted a loaner car, signed for the service, and returned the loaner the next day. However, 11 days later, we were contacted about a crack in the grill, which was not there when we dropped off the car. We contacted Corporate and left messages for the GM of the dealership. This entire situation is concerning as no inspection was done upon drop-off or pick-up, and the delay in informing us is frustrating. I have expressed my dissatisfaction to Corporate and mentioned the possibility of involving the media. I believe this issue should be addressed promptly as it reflects poorly on Audi's customer service. I urge Audi to review and improve procedures for loaner vehicles.

I am extremely pleased with my Audi A3; it is truly the best car I've ever owned. However, I have encountered an issue with the dealer, Audi Brooklyn. They ran a promotion promising to cover the last lease payment for my [redacted] Audi A3 (Acc# [redacted]09) if I leased a [redacted] Audi. Despite their assurances, Audi Finance has been billing me for the final payment since June, and attempts to resolve this with the dealer have been unsuccessful. Now, I have received a final notice from the finance company, and I have decided to make the last payment on the [redacted] Audi to protect my credit rating. I would appreciate it if Audi Brooklyn could honor their agreement and reimburse me the money as promised. As a loyal repeat customer, I feel disappointed by the way this situation has been handled. Thank you, Nicholas DiDesiderio.

I recently bought an Audi Pure Protection warranty for my car. Initially, Audi inspected the vehicle and confirmed its good condition before I purchased the warranty. Unfortunately, my car has broken down, and Audi is refusing to cover the repair citing a modification from [redacted]. I did not own the car back then, and the modification is no longer present. This issue was not detected during their inspection before selling me the warranty. I am seeking assistance in connecting with the regional manager of customer relations for NY or any help to resolve this matter effectively.

Hello, I recently had an unusual experience at a dealership while trying to purchase a [redacted] Audi A5. After signing the financing contract and preparing to make a down payment, the car suddenly stopped working. Despite the staff's efforts, including attempting to refuel and wash the car, they couldn't get it to start due to the steering wheel locking in place. Since the dealership didn't have their mechanic available and was unfamiliar with Audi vehicles, they were unable to diagnose the issue. I'm eager to move forward with the purchase once the problem is resolved, but I'm unsure if it's a major problem or simply a safety feature activating. I appreciate any insight or assistance you can provide. Thank you for your help.

I had an appointment today for my [redacted] Q7 to receive a software update for Google Earth. The cost was $[redacted] and I made the appointment online specifying the reason. However, upon arriving, the advisor seemed unaware of why I was there. They mentioned there were many things to check to see if my car could be upgraded. After waiting 1.5 hours, I was informed that my Q7 was not compatible with the update, meaning Google maps would no longer be available. This was disappointing as the main reason I purchased the car was for the Google Earth feature. Despite spending over $70,[redacted] and purchasing an extended warranty, I feel let down by Audi Orlando North and AoA for not delivering on the promises made during the sale. Audi has lost a potential repeat customer due to this ordeal.

I own a [redacted] Audi Q5. Before the pandemic, I used to drive it 40 miles a day, Monday to Friday. Now, I only drive it 20 miles per week. Ever since I bought it used 3 years ago, I have been dealing with constant repairs and oil issues. I am facing yet another major repair now. It's frustrating because I still owe $14,[redacted] on this vehicle, and it needs $[redacted] in repairs. The car hasn't even reached [redacted],[redacted] miles yet. I was hoping for a reliable vehicle from a reputable brand like Audi, but I am disappointed with the quality and dependability I have experienced so far. - A. E.

Hello, my name is Ariana, and I drive a [redacted] Audi Q3. After servicing my car at Audi North Miami, I began experiencing issues. Initially, the AC stopped working, and although they fixed it by replacing the compressor, the car started making a loud noise. When I brought it back, they couldn't identify the noise. Afterwards, my car began shaking uncontrollably. When I sought help from a closer Audi service center in Coral Gables, they discovered the front end was loose due to the previous repair. They couldn't fix it as North Miami caused the problem during the compressor replacement. After returning my car to North Miami, the issue persists - the steering wheel shakes at 35 MPH. I am frustrated with this situation. Despite taking good care of my car and paying on time, the service I received is unacceptable. I feel like I may need to take legal action if this matter is not resolved promptly.

I recently purchased a new [redacted] Q7 from Audi of Annapolis. The sales process was excellent and I felt like a valued customer. However, I discovered that the driver's seat and steering wheel did not automatically adjust for entry and exit, a feature I expected based on my experience with previous Audis. After multiple attempts by the sales and service departments, it was determined that the car was functioning properly despite not meeting my expectations. As a 78-year-old, this "Entry Assist" feature is important to me even though it may seem minor to others. I have contacted Audi Connect and was informed that there is currently no solution in place. I expressed my frustration and requested a resolution timeline or a replacement vehicle, but was told neither option is available. I am feeling quite disappointed and would appreciate a follow-up. Thank you.

Subject: Concerns about Recent Audi Dealership Experience Dear Audi Customer Care, I am writing to inform you about my recent visit to the Audi dealership in Fort Lauderdale, FL, concerning a recall on my [redacted] A3, VIN number WAUAUGFF4H[redacted]. Despite receiving a recall notice, the needed repair was not available, and the "PASSENGER AIR BAG OFF" warning light remains on. The service advisor assured me the car was safe to drive until the parts arrived. During a subsequent visit for routine maintenance, I was informed by a sales department employee that there was no known fix for the recall and was pressured into upgrading to an A4. I found this sales tactic unethical and concerning. Despite voicing my complaint to various dealership staff, no satisfactory solution was provided, leaving me with limited options. When attempting to reach Audi Customer Care, the extended wait times were disappointing, not aligning with the level of service I expect from Audi. I am eagerly awaiting a response from Audi to address and resolve these issues promptly. Thank you for your attention to this matter. Sincerely, A.S. [redacted] Pompano Beach, FL [redacted]

Approximately 3 years back, I bought a new Audi Q7 premium plus, and recently hit 20,[redacted] miles on it. During a tire inspection at a shop, I discovered the tires were worn out to the tread warning bars. I reached out to the dealership to find out the original tire brand for new Audi Q7's, and they mentioned Pirelli or Continental as the standard. It seems like the Good Year tires on my vehicle were swapped for the original Pirelli/Continental ones without my knowledge at Elk Grove Audi when I made the purchase. Though it may be too late to file a complaint, it appears Elk Grove Audi has questionable business practices. Thank you. -Abe Bradt.

I own a [redacted] Audi A4 Quattro Cabriolet S Line with VIN# WAUDF48H59K010796 and it has 62,[redacted] miles. I've had it for about 4 years. The car shakes side to side at all speeds when it hits anything on the road, from small lane markers to large potholes. It's challenging to drive on rough curves. I've spent $5,[redacted] on various repairs, visited Audi of Cincinnati and a private auto shop, but nothing has solved the issue. Even after replacing front struts, tie rod ends, sway bar bushings, motor mounts, and checking tires and rims, the problem persists. Both Audi of Cincinnati and Evans Auto Center haven't been able to find a solution. I suspect issues with body frame bushings, steering box, or mounts. I'm seeking help as I don't enjoy driving the car I once loved. Despite spending $17,[redacted], the car is only worth about $12,[redacted]. I'm unable to get in touch with your Audi dealership directly for assistance. My name is Rick Spottz.

I bought a [redacted] Audi A4 from Carman. Initially, I adored the car and planned to pay it off in a year. However, in the past 6 months, it has been broken into twice with the passenger window smashed and the glove box opened. The thief even took the owner's manual. After researching Audi break-ins, I discovered the issue with the "valet key" stored in the glove box, making Audis a target. I feel let down by Audi for not addressing this security flaw. Although I love the car, I'm reconsidering upgrading to a newer model due to safety concerns. I request a new owner's manual and compensation for the $[redacted] spent on two window replacements. If anyone has suggestions on preventing future break-ins, please share them. - Joe F.

I had an appointment scheduled for my Audi Q5, which is under warranty, two weeks in advance. Despite being informed it could take 2 days over the phone due to the extensive work needed, upon arrival I was told it may take until Monday to complete, and my servicing could even last up to 5 days. I needed an oil change and two recall items addressed, one being a 4K update and the other involving the Gateway Control Module. When speaking with my Service Rep, Christine, I was advised to expect my car by Monday, which I found unacceptable. After expressing my concerns, she mentioned they would "try" to have it ready by Friday. The wait for a loaner vehicle was also unreasonable, with 5 people ahead of me, and the process seemed quite slow. This level of service is disappointing for an Audi owner like myself. The experience falls short of what one would expect for a luxury vehicle. Overcrowding appointments may bring short-term gains, but it risks alienating loyal customers like myself. I am considering my future relationship with Audi based on this encounter. Perhaps managing the number of appointments more effectively would lead to a better customer experience. The ball is in your court. Best regards, L. A. R. Audi Q5 Owner, Stuart Service Center

Dear Sirs, I am contacting you to express my extreme dissatisfaction with the poor service and lack of communication I experienced with Audi South County. This negative experience has greatly affected my opinion of Audi as a company, which is disheartening after being a loyal customer for over five decades. My appointment for my A5 [redacted] was scheduled well in advance for June 6th, [redacted]. Despite the early booking, the dealership informed me that they would not provide loaner cars but instead issued Uber coupons. I then arranged a rental from Silvercar, incurring a minimal cost of $15.05 after using three free rental days. I suggested to Scott White, the service manager, that the dealership cover this cost as it was more economical than Uber. However, upon arriving for my appointment, Silvercar had no knowledge of this arrangement, and Scott White was unavailable on that day. The service advisor, Eric, failed to inform me that my car would not be serviced on that Monday and might require additional time. After being contacted later that day about the delay, my car was not even taken in for service despite the scheduled appointment. Subsequent days passed without updates until Audi Corp. needed to authorize a repair on my driver's seat cover. This caused further inconvenience as conflicting messages were received regarding the completion of the work. Upon collection, the lack of communication persisted as information about the back-ordered part was only found in the paperwork. Due to these ongoing issues, I am now hesitant to deal with Audi South County and would prefer to have the replacement part shipped to me for alternative installation. Scott White did reach out to apologize for the poor service but failed to address the reimbursement for the Silvercar rental taxes, which I suspect will not be resolved promptly. My future vehicle purchases will likely involve a Mercedes-Benz. Thank you for your attention to this matter. Best regards, [Initials]