Audi of America Customer Service Issues

My art studios are located in Toronto, Canada and Indiana, USA. A dear friend and client introduced me to the Audi experience, leading me to own a series of Audi vehicles since the early 1990s. Unfortunately, I am facing a significant issue with my S5 cabriolet's roof where the canvas top is separating from the rear glass window. Despite the car being meticulously cared for and rarely driven, this flaw is a disappointment. Research suggests that this is a common problem with Audi convertibles of that era, and I am disheartened that the only solution offered is a costly roof replacement. I urge Audi USA to provide a resolution by either installing the updated [redacted] cabriolet roof or authorizing the replacement with the original equipment manufacturer (OEM) roof from my car's model year. I hope for a swift and satisfactory response regarding this roof design concern. Thank you. Best regards, Hugh Syme.

I own a [redacted] Audi S4. Unfortunately, I was in an accident on August 5th, [redacted], which left me with head injuries and brain bleeding. I spent nearly a week in the hospital and I am still under a doctor's care. Surprisingly, the airbags in my car did not deploy, leaving my vehicle as a total loss. I have been attempting to get in touch with someone at Audi to understand the next steps following the incident. Despite being promised a callback from the safety team, I have yet to hear back since August 16th. I chose Audi for its safety features, so I am concerned to learn about the airbag recall. I would appreciate a prompt response from Audi. Fernando V. Santana [redacted] [redacted]

I have recently experienced a series of costly repairs on my [redacted] Audi A5 shortly after the warranty expired. Despite my love for the car, the recent repairs have been a significant financial burden. The root cause of these problems was a ruptured moonroof drain in the A-Pillar, which I believe is a design flaw. I am requesting a refund from Audi for the repair costs of the drain ($[redacted]) and the damages caused by the water leak inside the vehicle. Even after fixing the drain, I continue to discover more damage, such as a corroded coaxial antenna cable affecting the Navigation system ($1,[redacted]) and potential damage to the MMI unit ($1,[redacted] for module + labor). The situation is becoming unreasonable, with repair costs adding up. My vehicle is currently at Rochester Hills Audi in Michigan for assessment. I have been a loyal Audi customer for many years and hope for Audi to acknowledge this issue as a defect and refund the repair expenses. I am willing to cover regular wear and tear or issues caused by me, but this drain tube rupture falls outside of those categories. I have never encountered this issue in my other Audi with a full sunroof and am hoping for a resolution.

Dear Audi of America Customer Service, I am reaching out after numerous attempts to communicate with your customer care services regarding an urgent matter surrounding my Audi Q7 [redacted] model. Back in July [redacted], we encountered a coolant warning followed by an incident where the engine overheated and emitted smoke, posing a serious hazard to myself and my two toddlers. The subsequent assessment at Audi Sewickley Dealership revealed a toasted engine, with a hefty estimated cost for replacement. After challenging the dealership, they attributed the issue to an unknown chemical fluid in the coolant. As loyal customers who have always relied on Sewickley dealership for servicing, we are deeply troubled by these findings and seek urgent clarification from Audi’s management. We demand to know the source of this harmful substance, accountability from the dealership, financial repercussions, and most importantly, assurance for customer safety going forward. We have placed our trust in Audi for years and sincerely hope for a fair resolution to this distressing situation. Thank you, Pranitha M.

I need assistance reaching someone at Audi Corporate regarding the first service on my [redacted] Certified Preowned Q5. I've owned the car for less than 9 months and have been informed it needs brakes and tires, raising concerns about its certification. I was charged a $[redacted] diagnostic fee and did not receive any additional services. I requested the "rear bulb" warning on the dashboard to be checked and for an inspection of the trunk power gate, as it has closed on me multiple times, posing a safety risk. Despite no external damage, the service rep claims the light issue is due to damage. They are also insisting I pay for trunk repairs and brake replacements, even though I've only driven the car 10k miles since purchasing it in January [redacted]. I'm puzzled about paying the diagnostic fee for just an oil change and doubt if the car was thoroughly inspected before the sale.

I bought a certified Audi A6 Quattro [redacted] with around 10,[redacted] miles. During the 24,[redacted]-mile service, I was advised to replace rear tires from [redacted]. I am puzzled as to why a [redacted] car would have tires from [redacted] and why they need replacement at 24,[redacted] miles. Moreover, I was informed about uneven front and rear rotors causing brake vibrations, despite having sufficient pad thickness. The reason cited was road cupping and water, which feels unusual as I reside in California, and no previous vehicle had such issues, especially since my wife drives the Audi mostly on flat roads at speeds up to 55mph. The dealer also conducted warranty repairs on the water pump and motor mount at 24k miles. I am curious about the necessity of these repairs and if genuine Audi parts were used. These repairs seem unusual for a car with only 24,[redacted] miles, especially one that was certified. Can someone elaborate on these issues?

My name is Ghebrihiwot Araia, but I go by Gabe, and I reside in Chicago. I own a [redacted] Audi Q7 with approximately 74,[redacted] miles. On December 7, [redacted], around 3:00 PM, while waiting at a downtown Chicago traffic light, the drive gear suddenly malfunctioned on my Audi. Fortunately, police officers assisted me in pulling over, and a tow truck transported my vehicle to the Fletcher Jones Audi dealer on North Elston Avenue in Chicago. Much to my surprise, I was informed by the dealer that the starter had worn out and needed replacement. This unexpected issue has raised concerns about the reliability of these cars and whether I may have unknowingly misrepresented their dependability to others. Gabe

I have been a loyal Audi customer for over 20 years and currently own two Audi vehicles. Unfortunately, my [redacted] Audi A5 has lost its safety side assist feature, a crucial reason why I chose Audi cars in the first place. The mechanic, who is an Audi certified specialist with 9 years of experience, quoted me $[redacted] just for the part needed to fix this issue. Despite reaching out to Audi customer service weeks ago for assistance, I have not received any help or support. I spoke to Shannon previously, but no resolution has been provided. As a senior citizen who lost my job last June, I cannot afford such a high price for a single part, especially one related to safety. My name is Hal Faden, and you can contact me at [redacted]. I appreciate any help or assistance you can provide. Thank you.

My name is Dennis R. H. and I reside at [redacted] Burlington Path Rd, Cream Ridge, NJ [redacted]. I own a [redacted] A6 Supercharged from Audi of Freehold, NJ since August [redacted]. On 12/18/[redacted], my A6 was scheduled for service at Freehold Audi due to a rough idle. After being informed that the issue was with the spark plugs and air filter, the service cost amounted to approximately $[redacted]. Further diagnosis revealed a possible issue with the gasoline, then an oxygen sensor, and eventually a timing chain, with the total cost exceeding $[redacted]. Despite concerns about the additional repairs, I approved the work. The extended diagnostic process and unresolved issues have left me dissatisfied with Freehold Audi's service. I have requested the service manager to contact me but have not received a response for over 24 hours. I am seeking assistance from Audi to address these ongoing problems promptly.

Hello, I have never been satisfied with the craftsmanship on the driver's right seat panel of my car, which was delivered to me new in [redacted]. Despite being only [redacted] lbs, there has always been a crease in the leather on the right panel, unlike the left or other seats. Even with a soft lambswool cover, the panel appears loose and saggy, which has been consistent since I leased the car. I was disappointed that the Audi dealer never addressed this issue and failed to inform me that the car was from Hungary. The way the seat was stuffed or the leather was pulled during sewing seems to be the issue, as it appeared stretched out from the beginning. None of my previous Audi vehicles had this problem. I hope this is not considered wear and tear on my part. Due to paperwork issues at the dealership, I never brought this up with them. As I do not live near the dealer in Utah where I purchased the car, I am seeking advice on how to address this. I can send you a photo if needed. Thank you, Germaine W.

On December 19, [redacted], I brought my Audi Q5 TDI in for its 15,[redacted]-mile service and had 4.1 gallons of Adblue added to the emissions system by the dealer. The vehicle was running smoothly until December 21, [redacted], when the check engine light came on, followed by a warning about needing more Adblue or the car wouldn't start in [redacted] miles. Despite trying to reach Audi Bellevue and Audi Seattle on December 22, [redacted], for assistance, they were fully booked. Audi of Tacoma provided help by resetting the computer after a 3-hour wait, which resolved the issue. I was disappointed by the lack of immediate assistance from the initial dealerships compared to experiences with other brands in emergency situations. In January [redacted], Audi of Bellingham shared that adding over 2.5 gallons of Adblue should reset the computer and advised monitoring the situation. Lastly, I inquired about roadside assistance in Canada, as it's currently only available in the USA and Puerto Rico.

I leased a [redacted] Audi A6 Prestige with a 3.0-liter engine. I had an issue with the ACC and brake guard lights coming on after driving for a while, which was inconvenient as I was on my way to a burial. Maplewood Audi informed me that there is a crack in the plastic casing on the passenger side, specifically the front sensor cover. The repair cost they quoted is $[redacted] for the cover alone, potentially exceeding $[redacted] if the sensor needs replacing as well. They suggested the damage is external, but I disagree as no impact occurred. The metal surrounding the sensor is undamaged, indicating a flaw in the cover's design. I believe Audi should cover the cost due to this apparent design flaw. If not, I plan to seek a more affordable solution through an independent repair shop. I am disappointed by this expensive repair and hope for a resolution from Audi. Thank you, H. Henick

I encountered oil consumption problems with my [redacted] A4 Quattro that led to the pistons being replaced, a well-known issue by Audi. They neglected to replace the timing chain and tensioner, also common failure points that Audi knew about. Regrettably, my engine has now failed, and I cannot afford the repairs. Audi's lack of action on the B8 chain and tensioner issues, without a recall, should make them liable for the necessary repairs. I come from a family loyal to Audi, and it’s disappointing to consider not buying their cars in the future due to the poor customer service and negligence shown by Audi of America. I hope for a resolution to this situation. Thank you.

On February 12, [redacted], I brought my [redacted] Audi A4 to the Austin North dealership for a recall issue and my 75,[redacted]-mile service. The dealership recommended purchasing a Service Plan for both the 75k and 85k services, which I paid $[redacted] for. The next day, on February 13, [redacted], I traded in my Audi for a different vehicle and inquired about a refund for the unused service to Audi, but was informed by their finance department that this was not possible. I believe this decision is unfair and feels like a penalty despite my loyalty to the Audi brand. Besides this issue, I have had a positive experience with the service department for the past four years. I would appreciate a prompt resolution to this matter. Thank you, Vic L Steele

I purchased my Audi Q5 2.0T Quattro in [redacted] from downtown Audi a few months ago. Unfortunately, it has begun experiencing troubling issues such as my passenger door not locking, which I noticed within the first couple of months. I reached out to my car specialist, Stephan, who dismissed it as a "minor issue." Now, as the rainy season approaches, I am facing a severe leakage problem with my windshield, causing my roof to get soaked. I am concerned about the severity of these problems and the lack of action taken to resolve them. Despite contacting Audi of America and speaking with a representative named Crystal, the situation remains unresolved. I am frustrated with the lack of attention to my concerns and have sought legal advice to address this matter further.

Hello, Based on recommendations from two Audi enthusiast friends, I recently traded in my X6M for a [redacted] S6 in January [redacted]. It was the last floor model available. However, I quickly noticed a growing noise from the steering wheel within the first week of using it in March. This marks the second repair attempt for a steering wheel clock spring and assembly issue. My car is currently in the Audi shop for repairs, and I've spent more time in a loaner vehicle than in the one I purchased. This safety concern makes me question chauffeuring my family and myself in the vehicle. I believe that in a high-caliber car like this, dealing with such issues so early on should not be necessary. While I appreciate the customer-oriented service from Audi, I feel the sales department should take the vehicle back for a full credit, allowing me to choose another model from their fleet. This would reset my experience expectations and permit me to share positive feedback about the brand with my 12 colleagues, their Facebook followers, as well as my wife and daughter who also need a vehicle in [redacted].

Upon the recommendation of friends who are fans of Audi, I recently decided to switch from my X6M to a [redacted] S6 in January [redacted]. It was a floor model. However, within the first week of using it in March, I started noticing a bothersome noise from the steering wheel. This is the second attempt to fix it, involving the steering wheel clock spring and steering wheel assembly. Currently, it's at the Audi shop being repaired, and I've spent more time in a loaner car than in the one I purchased. The location of this issue makes me concerned about the safety of the vehicle for my family. While the Audi Service has been customer-oriented, I believe the sales department should take back the car with full credit so that I can select a different vehicle from their fleet. This would help reset my expectations and I could then share a positive review of the brand with my colleagues, wife, daughter, and their social media followers who are also looking for a vehicle this year.

Based on recommendations from friends who are Audi fans, I recently traded my X*M for a S* **** last January, which was the last floor model available. After just a week of using it in March, I noticed an increasing noise from the steering wheel which has required two attempts to fix: a steering wheel clock spring and steering wheel assembly issue. Currently, my car is being repaired at the Audi shop, and I've spent more time in a loaner vehicle than in the one I purchased. This situation raises safety concerns for me and my family. For a high-quality vehicle like Audi, experiencing these problems so soon is disappointing. While the Audi Service has been helpful, I believe the sales department should take the vehicle back and provide full credit, allowing me to select a different model from their range. This would reset my expectations and enable me to share positive feedback about the brand with my colleagues, as well as my wife and daughter who are also looking for a new vehicle this year.

I bought a [redacted] Q5 with 19K miles on June 17th under the Audi warranty. Just two weeks later, the AC stopped working, so I went to Audi Arlington VA service center. After waiting 6 hours, I was charged $[redacted] because the car had aftermarket parts from a previous accident not covered under warranty. Six weeks later, the AC broke again, so I returned to Audi Arlington. Again, I waited 6 hours with no helpful updates until I contacted Audi USA customer service, who clarified that all Audi parts should be covered. The Service Department manager, Dave, apologized and sped up the repair, but two days later, the AC failed again, blowing heat this time. I left the car for 2 weeks, and now, after retrieving it, the AC is not working once more. This will be my 4th visit for the same issue. Unsure if the service department is not addressing the problem adequately or if the [redacted] Audi Q5 AC is faulty for hot climates. Considering trying another service center. VIN# WA1C2AFP5GA123955.

I had a tire burst twice within 15 minutes on the I-95 highway. After changing the tires, I took the car to Town Audi because parts fell off the car and the jack was difficult to use. I specifically asked them to check the two parts that fell off and left them in a zip-lock bag on the front seat. Despite reminding them three times through text and calls, I received no response or acknowledgment. It has been disappointing dealing with Town Audi's lack of communication and service regarding the car issues.