I have had a series of rather expensive repairs on my **** Audi A* shortly after it wen...
GetHuman-tjflemin's customer service issue with Audi of America from September 2018
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The issue in GetHuman-tjflemin's own words
I have had a series of rather expensive repairs on my **** Audi A* shortly after it went out of warranty. I love this car, but the this latest series of repairs is "killing the mood". *The source of all these issues was a moonroof drain that ruptured inside my A-Pillar. I think it is completely fair to identify this issue is a design defect. Drain tubes should not rupture. I am requesting that Audi refund the cost of repairs to that drain (which I have already paid and cost something like $***, if I recall correctly) and for the damage that the leaking water caused inside the car. *Many months after repairing this drain, I am still discovering the extent of the damage from the leak that followed. To be specific, so far, the dealer has identified a corroded coaxial antenna cable which caused my Navigation system to stop working (repair cost $*,***). In the course of repairing this antenna, the dealer has discovered that the MMI unit may have been damaged by a short in the corroded antenna cable (estimated additional repair cost approximately *,*** for the module * labor). This is getting ridiculous. **My car is at Rochester Hills Audi (in Michigan) and they are presently assessing the MMI damage now that the new antenna cable has been installed. My repair costs keep ballooning. I think I have been a good Audi customer for decades and I'd like to remain so. I'd like Audi to please admit that this is a defect and please refund my cost for these repairs. **I have been more than happy to pay for regular wear and tear, or anything that was my fault. I think that what I am seeing here falls squarely outside of that. **I've owned several cars, both new and used and this is the first car I've ever owned that had a drain tube rupture. I have a second Audi with a full sunroof. It has over ***k miles on it and I have never had issues with drain tubes. *Is there any way that Audi would be willing to make this right? Please contact me and let me know what can be done.
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