Hi,**I recently accidentally dropped my Zenfone * into the toilet (Late Morning-ish...
GetHuman-byastrov's customer service issue with Asus from February 2019
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The issue in GetHuman-byastrov's own words
Hi,**I recently accidentally dropped my Zenfone * into the toilet (Late Morning-ish). After cleaning it off it worked fine. Then in the evening out of no where it went into this interface I’ve never seen before. It was black-ish background with a colored circle (depending on selection) with ability to see the calendar (light green), music (red) (but couldn’t play anything and said something like “No playing music app detected ”), flashlight (yelowish orange), quick settings (grey)(Airplane mode, Vibrate, Screen Adjustment), Weather (light blue, cyan like color), Camera (purple), time (like weather, also light blue, cyan like color). I cannot access files. So basically no entertainment t ability at that point is the point I’m making.**After turning it on an off a few times I got it to show the normal interface for a few seconds but then it switched to the aforementioned circle interface. I tried to get it to stay with the normal interface but to no avail, so I gave up for the night and turned it off, with some confidence that by morning it would work.**By the next day everything went back to normal and I saw non of the dreaded alien circle interface.*And I thought the problem was over. By the next day however, it returned, albeit not nearly as often. When it happened I would have to turn off and then turn on the device which is annoying. Still it didn’t happen much and thought it would probably go away. But it didn’t and has been happening more recently. I could be watching Netflix or Amazon Prime and it would just show up out of nowhere and there goes that, and I have to turn it off and on again. I mean if this only happened rarely I could live with it. But it happens more often and is unpredictably as to when it will happen.**One thing I should mention, is that probably about a month or two before this circle interface, something happened. The on button didn’t work as well. You had to hold it down a for awhile, some times needing several presses before it turned on. I was hoping this could be fixed as well.**One last thing. I had bought an external memory but it didn’t work. I contacted support a while ago but got side tracked and didn’t follow through. I figured now since the Zenfone * is broken I might as well get the SD fixed as well.**So what I hope you guys can fix:***. Get rid of the problem of that circle interface for good and get it back to the normal interface. With the circle interface any entertained value*ability is close to nil.***. Fix the on*off button so I don't have to press and hold it for a very long time before it works.***. Fix the Zefone *'s problem that it doesn't work with external memory cards. It never shows up when I put one in. It probably has a physical malfunction with the port. **Thank you.
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