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Asus Customer FAQ

Top Answers & How-to Guides

What is Asus's Phone Number?

The question we are asked most often is about how to talk to Asus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the system requirements for running Asus software?

The system requirements for running Asus software vary depending on the specific application or program you are interested in. Generally,...
Ask any question you have about Asus customer service, get an answer now.

Recent Asus Customer Questions

where can i get Display Hinges for fx73ve-wh71 LCD

If you're looking for display hinges for your Asus FX73VE-WH71 LCD, you can usually find them at authorized Asus parts distributors. However, availability can vary. Another potential source is online marketplaces such as Amazon or eBay. Be sure to verify that the part is compatible with your specific model before purchasing. If you're not confident in replacing the hinges yourself, it is recommended that you take your laptop to a professional to avoid causing any unnecessary damage.
Asked Apr 12, 2024 9:30 AM

I want to know if you decided to change the RAM inside the Asus Zephyrus Duo 16 GX650RX-LB011X laptop What is the maximum RAM speed that the Asus Zephyrus Duo 16 GX650RX-LB011X can handle?

The Asus Zephyrus Duo 16 GX650RX-LB011X laptop comes with DDR4 RAM operating at a speed of 3200MHz. While Asus doesn't list a maximum RAM speed this laptop can support, upgrading the RAM should ideally involve using the same type and speed to ensure compatibility. Using a higher speed RAM might not yield better performance as the system might downclock it to the highest speed it can handle, which in this case is likely 3200MHz. Therefore, it's important you stick to DDR4 3200MHz RAM for the best results.
Asked Apr 9, 2024 11:00 AM

I want to know if you decided to change the RAM inside the Asus Zephyrus Duo 16 laptop What is the maximum RAM speed that the Asus Zephyrus Duo 16 can handle?

The Asus Zephyrus Duo 16 gaming laptop supports up to 48GB of RAM. The laptop's motherboard supports DDR4 RAM, with a maximum speed of 3200MHz. So, if you plan to upgrade or replace the existing RAM, keep in mind that it should be DDR4 and the speed should not exceed 3200MHz for optimal performance and compatibility. Also, it's important to know that it has dual channel memory architecture, which should be considered during an upgrade for the best result. However, make sure to follow all proper procedures and precautions when upgrading to avoid damaging your laptop.
Asked Apr 9, 2024 10:58 AM

Help me with my Asus customer service issue

Product Key

How Do I Find My Asus Product Key?

If you are in need of your Asus product key, there are some steps you can take to retrieve it. You can use the Command Prompt feature...

Refund

How Do I Get a Refund from Asus?

If you bought something from Asus and found that it was damaged or didn't perform as you expected, you can return it for a refund....

Warranty Claim

How Do I Make a Warranty Claim with Asus?

You can claim your Asus warranty if your Asus product is covered.The best way to claim your warranty is by following these helpful...

Return Policy

What is the return policy for Asus products?

The return policy for Asus products allows customers to return their purchases within 30 days of the delivery date. The item must be...

System Requirements

What are the system requirements for running Asus software?

The system requirements for running Asus software vary depending on the specific application or program you are interested in. Generally,...
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