Require boxes to ship items that need repair to UPS, they have not been sent to me yet.

GetHuman5426458's Problem with a claim issue with Asurion from November 2020

Help with my Asurion issue
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Before contacting them, items GetHuman5426458 may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman5426458's own words
I filed * claims on October **rd, a repair for an iWatch and an iPad repair. I was sent labels to print and I was told that I would be sent boxes to ship these items to UPS in and they would arrive at my house within * - * business days, but they have not arrived yet. Can you please look into both claims to find out where these boxes are and let me know when they will be arriving? Service request *********** and ***********.**The chat function on your website does not work. I have tried it *x. The first time it told me to come back during open hours between *:**am and **:**pm CST, it was *:**am PST this morning. Then I tried another avenue and got Ava the chat bot. She first asked which carrier I used, I replied Verizon. She 'didn't quite get that' and asked again, I replied Verizon. I was then directed to the main website. I was unable to find a phone number to call Asurion that worked.**Many thanks for any help,*Jennifer Watson

GetHuman5426458 did not yet indicate what Asurion should do to make this right.

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How Do I Enroll with Asurion to Protect My Phone?How Do I Recover My Asurion Password?What Do I Do If I'm Having a Problem with My Asurion Claim?How Do I Make a Claim with Asurion?
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Asurion

Filing a claim, require boxes to keep claim going.
Problem with a claim issue
Reported by GetHuman5426458
Nov 2nd, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1044 others
0 customers following this

Timeline

GetHuman5426458 started working on this issue
Nov 2nd, 2020 6:17pm
GetHuman5426458 indicated the issue is not fixed yet.
Nov 2nd, 2020 11:06pm
GetHuman5426458 indicated the issue is not fixed yet.
Nov 9th, 2020 10:43pm