I filed a claim with Asurion to get a replacement phone for $***.**. I order the new ph...

GetHuman-beckyms's customer service issue with Asurion from August 2019

Help with my Asurion issue
First: share to improve GetHuman-beckyms's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-beckyms may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-beckyms's own words
I filed a claim with Asurion to get a replacement phone for $***.**. I order the new phone online, I got the a replacement IPhone * Plus. The only problem is, the speakers on the new phone only half works. At the bottom, One side has no sound and the other is very low. I can hardly hear anything when I have a phone call, play music, etc. I adjusted the volumes. Nothing is working. I was wondering What Asurion can do to help me with my new broken phone. I thought when I order a new phone everything on it would be working. *Please and thank you

GetHuman-beckyms did not yet indicate what Asurion should do to make this right.

How GetHuman-beckyms fixed the problem

We are waiting for GetHuman-beckyms to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Asurion

Customer service issue
Reported by GetHuman-beckyms
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 3033 others
0 customers following this

Timeline

GetHuman-beckyms started working on this issue
Aug 9th, 2019 3:44pm