Before contacting them, items GetHuman-ldkoshes may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
The issue in GetHuman-ldkoshes's own words
My name is Donnie Scott and I filed a claim for screen repair with Asurion on * Samsung S* on the **th of March in which I provided all of the necessary information needed. And I took off from work to be home on the **th of March so those repairs could be made loosing $**.** and hour and the tech arrives ** minutes late and could only repair one phone because Asurion made a mistake in the system that they could not over ride allowing the tech who had the screen needed to fix the other phone. Now you charge me a monthly fee for insurance and then a deductible for repair. Now I've got to take time off again from my work loosing $** dollars each hour. Who pays when I did everything I was supposed to do by Asurion in filing my claim? The phones numbers were ***-***-**** and ***-***-**** and the name is Donnie Scott. Date: March **, ****.
GetHuman-ldkoshes did not yet indicate what Asurion should do to make this right.
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