My name is Donnie Scott and I filed a claim for screen repair with Asurion on * Samsung...

GetHuman-ldkoshes's customer service issue with Asurion from March 2019

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The issue in GetHuman-ldkoshes's own words
My name is Donnie Scott and I filed a claim for screen repair with Asurion on * Samsung S* on the **th of March in which I provided all of the necessary information needed. And I took off from work to be home on the **th of March so those repairs could be made loosing $**.** and hour and the tech arrives ** minutes late and could only repair one phone because Asurion made a mistake in the system that they could not over ride allowing the tech who had the screen needed to fix the other phone. Now you charge me a monthly fee for insurance and then a deductible for repair. Now I've got to take time off again from my work loosing $** dollars each hour. Who pays when I did everything I was supposed to do by Asurion in filing my claim? The phones numbers were ***-***-**** and ***-***-**** and the name is Donnie Scott. Date: March **, ****.

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Asurion

Customer service issue
Reported by GetHuman-ldkoshes
Mar 18th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2166 others
0 customers following this

Timeline

GetHuman-ldkoshes started working on this issue
Mar 18th, 2019 6:43pm
GetHuman-ldkoshes shared this issue with followers on Twitter
Mar 18th, 2019 6:44pm