Please replace my device!

GetHuman-shunikal's customer service issue with Asurion from October 2018

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The issue in GetHuman-shunikal's own words
Get a lost*stolen device replaced that is covered ... I have been trying to get a list*stolen phone replaced over a month now. I’ve submitted several forms with supporting id and affidavit. I’ve spoken to several representatives who hasn’t been able to help. I just did a walk through over the phone with a rep who was telling me she could see where I could file the claim and on my screen I’m constantly getting the message my device is not covered. This is very frustrating and I need to get this issue resolved TODAY! I am paying for a device with ATT that I haven’t had in over ** days. I’ve already filed claims and submitted documents they claim they haven’t received! I was told by an Asurion rep not to fax because most times y’all don’t get it!
I’ve been trying to get this issue resolved over ** days! There should be an option to scan and email documents if your other methods are not effective!
Please replace me device I’m still paying for ASAP!
I’m a fairly new customer who just switched to ATT in June. Experience is not so great so far!
Yes, I’ve tried calling Asurion over and over!
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AT&T IPhone * Plus
Customer service issue
Reported by GetHuman-shunikal
Oct 15th, 2018 - 4 years ago
Seen by 12 customers so far
Similar issue to 865 others
0 customers following this
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GetHuman-shunikal started working on this issue
Oct 15th, 2018 3:22pm
GetHuman-shunikal indicated the issue is not fixed yet.
Oct 15th, 2018 3:22pm