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Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-vidyak's own words
I am an ATT customer .have been trying to contact asurion Customer care many times since yesterday to check the status of my claim inorder to submit the documents. I enter the correct passcode but the automated system just does not recognize even the ATT customer care tried doing the same thing but in vain , not sure if Asurion has an issue identifying the ATT passcode . I am not able to go further in the claim process because of this issue.**Please help
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