I received my shipping label to send my phone in last week.. I took it to ups on wed th...

GetHuman-rnsettle's customer service issue with Asurion from August 2018

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The issue in GetHuman-rnsettle's own words
I received my shipping label to send my phone in last week.. I took it to ups on wed the *th of august and you guys received it on friday aug **.. I received an email on tues. or wed stating that my replacement had been shipped i spoke with someone trying to get a tracking number and was informed that there was not a tracking number because the replacement I had chosen was out of stock... I was told that they shoud be receiving the replacement this week and today i was told that now it will be next week before they receive the shipment... I have been getting the run around all week and now i have to be without a phone for another week. i purchased this care plan thinking that i would be a good idea but now it has been an inconvenience to me...
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Asurion

Customer service issue
Reported by GetHuman-rnsettle
Aug 17th, 2018 - a yr ago
I have an issue with Asurion too
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Seen by 3 customers so far
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Timeline
GetHuman-rnsettle started working on this issue
Aug 17th, 2018 7:15pm