On July **th I filed a claim on my old phone because the screen was shattered. *So * da...

GetHuman-ldjfan's customer service issue with Asurion from August 2018

492 similar
0 following
Help with my Asurion issue
First: share to improve GetHuman-ldjfan's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ldjfan's next move: call Asurion.
The best way to get your problem resolved is to tap the button below to start calling Asurion. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ldjfan may need:
Where was the device purchased, Billing address, Claim number, Account phone number, and Cell service provider
Top Tip from another customer
Calling exactly when they open at 8am is probably your best shot at reducing your wait time
The issue in GetHuman-ldjfan's own words
On July **th I filed a claim on my old phone because the screen was shattered. *So * days later I received a replacement phone and it started acting up and having problems locking up shutting on and off and all of the keys on keyboard as well as apps kept freezing up. so I called again to report it. That was in August *th *Another replacement phone was sent and I received it yesterday. However, upon completion of setting up the *nd replacement phone I discovered that when making voice calls I could not hear out of the phone as well as the person in the other end couldn’t hear me. I tried reloading everything * times after and still having the same problem. *I’ve also noticed that both phones were refurbished phones that obviously had issues before that were fixed. *My original phone was a new phone when I bought it and everything was in good working order other than the screen getting shattered. *This is the *rd time that I’ve had to contact you and would really like to get this issue resolved before I send either of the first * phones back. *I would appreciate a new phone replacement so these inconveniences will quit happening and I can start using my phone again. *Thank you, Loren Jones
GetHuman-ldjfan did not yet indicate what Asurion should do to make this right.
I have an issue with Asurion too
How GetHuman-ldjfan fixed the problem
We are waiting for GetHuman-ldjfan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Asurion's attention and get better help faster. Tap below to get started.
Having Asurion issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ldjfan fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ldjfan
Aug 8th, 2018 - a yr ago
I have an issue with Asurion too
Not resolved
Seen by 2 customers so far
Similar issue to 492 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ldjfan started working on this issue
Aug 8th, 2018 8:17pm