I made an order through ASOS for a parcel that said it was to be 'Delivered on or befor...

GetHuman-phyllisq's complaint issue with Asos from April 2018

Help with my Asos issue
The issue in GetHuman-phyllisq's own words
I made an order through ASOS for a parcel that said it was to be 'Delivered on or before Thursday ** April ****'. It would seem that this is not happening, as My Hermes, whom I had to contact personally, have said it would take at least another day for them to process. I have attempted to contact ASOS, who have said that this 'is out of *your* hands', that you cannot contact My Hermes directly, and that this was in your contract with My Hermes. It is absolutely rubbish that you can't seem to contact them about these things as you are still liable and legally responsible for the order you promised to get to me by today. Can someone please rectify this by ensuring my parcel, which has been sitting at their hub since *.**am this morning, is delivered by ** midnight tonight? I need to receive this parcel by today as I shall be out of the country after this. I'm not requesting for this order to be returned as these are simple items of clothing that will be of use, but I certainly would not have ordered this (whether from ASOS, or at all) if I had known I would not receive it on time. I have been relying on this delivery and now you have disappointed me.
GetHuman-phyllisq did not yet indicate what Asos should do to make this right.
I have an issue with Asos too
How GetHuman-phyllisq fixed the problem
We are waiting for GetHuman-phyllisq to fix the problem and share the solution with the rest of us customers.
Please help with my Asos issue
Do you have a customer issue as well?
We can help you get Asos's attention and get better help faster. Tap below to get started.
Having Asos issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Asos email you?
This email address isn't valid


complaint issue
Reported by GetHuman-phyllisq
Apr 26th, 2018 - 9 mons ago
I have an issue with Asos too
Not resolved
Seen by 13 customers so far
Similar issue to 1184 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
GetHuman-phyllisq started working on this issue
Apr 26th, 2018 7:06pm
GetHuman-phyllisq indicated the issue is not fixed yet.
Apr 26th, 2018 9:19pm