I was received a fault card transaction by HSBC credit , the transaction is booked by g...

GetHuman-my_agnes's customer service issue with Asiana Airlines from February 2019

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The issue in GetHuman-my_agnes's own words
I was received a fault card transaction by HSBC credit , the transaction is booked by goto gate which is a trip from Seoul to Taipei by Asiana Airline the booking number is QGPLNG. After I get the inform by bank immediately I call Goto Gate but they don’t help me to cancel the ticket to get back the refund. I’m really hope Asiana Airline can help me to solve this problem. Will be appreciated for all your help. Thanks.
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Asiana Airlines

Customer service issue
Reported by GetHuman-my_agnes
Feb 17th, 2019 - 8 mons ago
I have an issue with Asiana Airlines too
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Timeline
GetHuman-my_agnes started working on this issue
Feb 17th 8:25pm