I am trying to find out the total mileage I have. I tried to log in to the website but...

GetHuman1469185's customer service issue with Asiana Airlines from November 2018

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The issue in GetHuman1469185's own words
I am trying to find out the total mileage I have. I tried to log in to the website but when I try to look for the account by putting my name (or my family member's name) and the email I think I used to register, it keep saying that I have the wrong information inputted. The email address that I believe I used to register or keep the mileage record was either *****@***.com or *****@***.com. The names are either Jounghee Sim (*** - Korean) or Hyunsoo Woo (*** - Korean). Can you please help me find the record for how much mileage I have? Thank you and have a wonderful day
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Asiana Airlines

Customer service issue
Reported by GetHuman1469185
Nov 2nd, 2018 - a mon ago
I have an issue with Asiana Airlines too
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Timeline
GetHuman1469185 started working on this issue
Nov 2nd 6:14am