Order ************* We receive the order and the side panel to the drawer was cracked...

GetHuman4766189's customer service issue with Ashley Furniture from May 2020

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The issue in GetHuman4766189's own words
Order ************* We receive the order and the side panel to the drawer was cracked, to the point that we won't be able to put the dresser together. I have been on hold with customer service the past * days for over an hour each day just to be disconnected. Please advise as how I can return the damage merchandise, get a replacement panel or a credit back to my credit card

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Ashley Furniture

Customer service issue
Reported by GetHuman4766189
May 4th, 2020 - 10 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 492 others
0 customers following this

Timeline

GetHuman4766189 started working on this issue
May 4th, 2020 4:28pm
GetHuman4766189 indicated the issue is not fixed yet.
May 4th, 2020 9:14pm