I ordered a chest from Ashley Home Store online. The website did not clearly state that...

GetHuman-treshare's customer service issue with Ashley Furniture from August 2019

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The issue in GetHuman-treshare's own words
I ordered a chest from Ashley Home Store online. The website did not clearly state that it required assembly. (I can buy an item at another store for much cheaper if I wanted to assemble something on my own.) On the day it arrived I called the customer service number on the packing slip (***) ***-****. I was on hold for ** minutes, and finally hung up because I was frustrated. The next day I called and held for ** minutes and hung up after getting no answer. I am currently on hold now, and have been holding for ** minutes. I have gotten no answer. I am calling during their stated business hours. I believe this company has no intention of satisfactorily solving customer complaints. I don't understand how a company can get away with a clearly non-working number. I have contacted the BBB in Wisconsin, and I will be disputing the charge with my credit card. At this point I just want to warn others away from this hassle.

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Ashley Furniture

Customer service issue
Reported by GetHuman-treshare
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 693 others
0 customers following this

Timeline

GetHuman-treshare started working on this issue
Aug 3rd, 2019 3:39pm
GetHuman-treshare indicated the issue is not fixed yet.
Aug 5th, 2019 8:01pm
GetHuman-treshare indicated the issue is not fixed yet.
Aug 6th, 2019 5:06pm

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