I have always been a Samsung user until I let my son and his dad talk me Into an iPhone...

GetHuman4873800's Warranty and Repairs issue with Apple from May 2020

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Top Tip from another customer
For any warranty and repairs, you should bring your Mac, iPad, iPhone or iPod into an Apple store. You can use this link https://www.apple.com/retail/ to find the closest store to your current location. After you bring in the item they may send you to the repairs section to get your item fixed. Some items take 2 hours and others may take up to a week to fix. If you cannot find an Apple store close to then call into 800-275-2273 to speak to a human rep. When you call, say which device you are having an issue with for example “iPhone”. You will then need to say “Technical support”, from there you should be transferred to a human rep at Apple.
The issue in GetHuman4873800's own words
I have always been a Samsung user until I let my son and his dad talk me Into an iPhone so my son and I got apple * phones that didn’t last long. We went to Verizon they swapped them for apple *’s. For my phone I called Verizon and paid for my phone in full didn’t want it added to my bill. Less than a year later I’m on with Verizon who sold me a brand new * series but will be replacing it with a refurbished phone!!! That’s bull **** I paid over $*** for this phone and they want me to send it back while they send me a replacement that once belonged to someone else. I’ve never in my life heard of such a thing and would like to speak to someone in upper management please ASAP thank you I’m disabled and in a fixed income took a long time to save for this iPhone that’s stopped working in less than a year!!!

GetHuman4873800 did not yet indicate what Apple should do to make this right.

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Apple

Warranty and Repairs issue
Reported by GetHuman4873800
May 26th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 3338 others
0 customers following this

Timeline

GetHuman4873800 started working on this issue
May 26th, 2020 10:58pm

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