Went to apple authorised store in the curve Malaysia, they refused to accept iPhone *s...

GetHuman-phangcy's customer service issue with Apple from November 2018

4 views | 2404 similar | 0 following
Help with my Apple issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Apple help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-phangcy's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you are looking to check your warranty you can use the link to check the warranty on your Xbox. Just click the link and sign into your Xbox account. If you are in need of a repair you will need to call Xbox. First, check your warranty to see if the Xbox is covered, if not, call in and you may need to pay for the item to be fixed.
The issue in GetHuman-phangcy's own words
Send phone in for battery replacement ... Went to apple authorised store in the curve Malaysia, they refused to accept iPhone *s for battery replacement without and appointment as it was the weekend, while other service matters were still accepted on walk in basis. Is apple’s authorised service agent trying to ruin Apple customer service reputation? Or simply trying to force customers to buy a new phone. Btw they will also not do any iPad Air battery replacements period. You will have to buy a new one...... what kind of service is this? I need to simply drop my phone off for a battery replacement. That all.
Simply referred to a piece of printed paper notice and refused to accept the phone period despite me saying that I can pick the phone up next week or later.
Accept my phone for battery replacement. As I need to replace batters for * phones in sequential order.
I have had many iPhones since apple * gs and I certainly did not expect the customer service to be so inconsiderate to require us to come in during working hours on a weekday. And they didn’t even offer to make an appointment after refusing to accept the phone.
How GetHuman-phangcy fixed the problem

We are waiting for GetHuman-phangcy to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Apple customer problems.
What Are the Best Phones for Kids?How Do I Change My Apple ID Email?How Do I Recover My Itunes Account?How Do I Port My Iphone to a New Phone?Is It Worth It to Keep Updating My Mac Os Software?
Do you have a customer issue as well?
We can help you get Apple's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Apple issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-phangcy fixes it.
This email address isn't valid

Apple

iPhone *s
Customer service issue
Reported by GetHuman-phangcy
Nov 11th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2404 others
0 customers following this
Items needed
Order number
Billing address
Apple ID
Phone number on account

Timeline

GetHuman-phangcy started working on this issue
Nov 11th, 2018 6:51am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers