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GetHuman1638106's customer service issue with Anthem Blue Cross & Blue Shield from November 2018

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GetHuman Phone call #1 (4 mons ago)
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The issue in GetHuman1638106's own words
Get an answer to the above question ... Trying to find out why BP medication not covered, even though it says it does in the web site. Every time we call and ask for representative it transfers then hangs up. REALLY FRUSTRATING.**What do we need to do to TALK TO A HUMAN?
My time is important, we spent over an hour trying to get through, and never did. You can't just stop taking BP medication because you won't cover it.
Not hanging up the phone every time we try to get a representative - get rid of the robotic phone tree
Customer since Aug **** - didn't have a choice because we moved and could not keep our insurance. Expect to be able to TALK TO SOMEONE
Using get human - still didn't get a person
I have an issue with Anthem Blue Cross & Blue Shield too
How GetHuman1638106 fixed the problem
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Anthem Blue Cross & Blue Shield

Representative
Customer service issue
Reported by GetHuman1638106
Nov 27th, 2018 - 4 mons ago
I have an issue with Anthem Blue Cross & Blue Shield too
Not resolved
Seen by 7 customers so far
Similar issue to 337 others
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Timeline
GetHuman1638106 started working on this issue
Nov 27th, 2018 4:46pm