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GetHuman1638106's customer service issue with Anthem Blue Cross & Blue Shield from November 2018

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GetHuman1638106's usage of the GetHuman Phone for this issue

GetHuman Phone call #1 (4 mons ago)

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The issue in GetHuman1638106's own words

Get an answer to the above question ... Trying to find out why BP medication not covered, even though it says it does in the web site. Every time we call and ask for representative it transfers then hangs up. REALLY FRUSTRATING.**What do we need to do to TALK TO A HUMAN?

My time is important, we spent over an hour trying to get through, and never did. You can't just stop taking BP medication because you won't cover it.

Not hanging up the phone every time we try to get a representative - get rid of the robotic phone tree

Customer since Aug **** - didn't have a choice because we moved and could not keep our insurance. Expect to be able to TALK TO SOMEONE

Using get human - still didn't get a person

I have an issue with Anthem Blue Cross & Blue Shield too

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Anthem Blue Cross & Blue Shield

Representative

Customer service issue

Reported by GetHuman1638106

Nov 27th, 2018 - 4 mons ago

I have an issue with Anthem Blue Cross & Blue Shield too

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Seen by 7 customers so far

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Timeline

GetHuman1638106 started working on this issue

Nov 27th, 2018 4:46pm

GetHuman1638106 used the GetHuman Phone to get a rep from Anthem Blue Cross & Blue Shield on the line without waiting on hold

Nov 27th, 2018 4:49pm