I was on animal jam streaming with my friends and I did not give my password to anybody...

GetHuman-forkassi's Hacked Account issue with Animal Jam from December 2019

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Before contacting them, items GetHuman-forkassi may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-forkassi's own words
I was on animal jam streaming with my friends and I did not give my password to anybody, and someone commented that I'm going to get hacked and I did, they logged me out so I changed my pass and they did it again, it was all on video as well, the moment I logged back in my whole game was wiped, all my art and spikes and headdress and everything, my youtube is Saphireblue****, it was my most recent, my password was changed multiple times and still got hacked, I was using a secure software that did not need my password but I dont know how to get anything back, I have been playing over * years and go a lot of stuff, they also took my pets as well, o dont want to get banned, my account on AJ is saphireblue****

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Animal Jam

Hacked Account issue
Reported by GetHuman-forkassi
Dec 14th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 641 others
0 customers following this

Timeline

GetHuman-forkassi started working on this issue
Dec 14th, 2019 5:28am