I joined a site that said aj testing they said I could receive items if I put in my use...

GetHuman-artictre's Hacked Account issue with Animal Jam from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-artictre's own words
I joined a site that said aj testing they said I could receive items if I put in my username, password, and email. I did this and hours later I got an email saying my parents account email had been changed to C*****@***.com I was unable to log into my animal jam account or my parent's account. I went on a spare and found my own account in my den and asked for it back. They said they would change the email back to mine but half an hourish later they changed it back to their email and I could not log in to my account. My black long, red long, and yellow long was taken from the account. But worst of all I could not log in to stop this from happening. My account is under their email and I don't know how to change it back to get my account back...

GetHuman-artictre did not yet indicate what Animal Jam should do to make this right.

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How Do I Get Back a Hacked Animaljam Account?How Do I Recover a Suspended Animaljam Account?How Do I Get a Refund from Animal Jam?
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Animal Jam

Hacked Account issue
Reported by GetHuman-artictre
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 1889 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman-artictre started working on this issue
Aug 4th, 2019 2:29am
GetHuman-artictre indicated the issue is not fixed yet.
Aug 4th, 2019 12:56pm
GetHuman-artictre indicated the issue is not fixed yet.
Aug 5th, 2019 2:40am
GetHuman-artictre indicated the issue is not fixed yet.
Aug 5th, 2019 6:00pm
GetHuman-artictre indicated the issue is not fixed yet.
Aug 6th, 2019 2:20am
GetHuman-artictre indicated the issue is not fixed yet.
Aug 8th, 2019 12:25am

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