My son had an Animal Jam account in January and February of this year, and then we canc...

GetHuman-kolbj's customer service issue with Animal Jam from November 2018

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The issue in GetHuman-kolbj's own words
My son had an Animal Jam account in January and February of this year, and then we cancelled. After * months off, the account suddenly started charging me again in October and again in November before I noticed and used the Parent Portal to cancel again. I would like to be refunded the two $*.** charges and I'd like to be assured that this can't suddenly happen again. I don't see a way on their website to remove my billing information, and there is no way to request reimbursement, log a complaint, etc. The customer service phone number I found on the GetHuman site is constantly busy.
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Animal Jam

Customer service issue
Reported by GetHuman-kolbj
Nov 25th, 2018 - 10 mons ago
I have an issue with Animal Jam too
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Seen by 3 customers so far
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GetHuman-kolbj started working on this issue
Nov 25th, 2018 5:49pm