Please inform me how I can cancel this account. I closed it down some time ago and inf...

GetHuman-janrailt's Cancel Subscription issue with Ancestry.com from April 2020

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The issue in GetHuman-janrailt's own words
Please inform me how I can cancel this account. I closed it down some time ago and informed family that I did not want them to resubscribe on my behalf. We recently had our house flooded and we have just moved back in following * months of living with relatives. I am unable to find the paperwork for Ancestry including my password. ** I am almost **yrs and have been disappointed with Ancestry information. I have put a lot of effort into my heritage and now when I search for family info it usually flits to USA and asks for upgrade. Also the transcription of names is disgraceful - transcribers are not careful enough with spelling. **I received an email recently asking me to update my banking details. Unfortunately, my almost **yr old husband of **yrs thought he might do me a favour and forward info to you. I opened the account today and was even more disappointed than previously. I searched for info on Philip Edmund Anscombe and got Edmund Anscombe in USA - which of course I do not have access to this info because I don't have relatives in the USA. *It has been a most distressing day for me and I really want to get out of the subscription and hopefully receive a little money back into the account. Particularly at this time of COVID-**.**Please can you help me? Janette Sylvia Railton, ********** - latest address: * Oriole Court, Burleigh Waters ****. Husband: Kenneth Philip* Offspring: Peter and Amanda.**Janette Railton - *********

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Ancestry.com

Cancel Subscription issue
Reported by GetHuman-janrailt
Apr 26th, 2020 - 6 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1317 others
0 customers following this

Timeline

GetHuman-janrailt started working on this issue
Apr 26th 3:01am
GetHuman-janrailt indicated the issue is not fixed yet.
Apr 26th 9:27pm