I can't access my messages on Ancestry.com

GetHuman-iburroug's customer service issue with Ancestry.com from August 2019

Help with my Ancestry.com issue
The issue in GetHuman-iburroug's own words
The problem: I can't access my messages on Ancestry.com
GetHuman-iburroug did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-iburroug fixed the problem
I don't know if I did anything to correct the problem other than move to another computer.
Please help with my Ancestry.com issue
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Ancestry.com

Customer service issue
Reported by GetHuman-iburroug
Aug 26th, 2019 - 3 mons ago
I have an issue with Ancestry.com too
Fixed
GetHuman-iburroug shared how to fix
Seen by 4 customers so far
Similar issue to 5151 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-iburroug started working on this issue
Aug 26th 11:22pm
GetHuman-iburroug confirmed the issue is fixed. Hooray!
Aug 28th 7:33pm