i sent my sample in early Feb and have not heard a word.Twelve weeks?How can I track it...

GetHuman2886072's customer service issue with Ancestry.com from May 2019

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The issue in GetHuman2886072's own words
I bought it for my daughters birthday.She is really interested.When it was late for that I thought I*d give it for xmas.Your delivery came...no one home.Said they'd be back in three days.Phew!!Nary a peep since then.Cost me a replacement B.D. gift AND Christmas gift. ... i sent my sample in early Feb and have not heard a word.Twelve weeks?How can I track it or find out where it is???
For many people this is expensive
Contact me!!!!Find my package!!!Give me a tracking number!!!!!Get it delivered
Reasonable delivery time.To Receive the product!!
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Ancestry.com

Customer service issue
Reported by GetHuman2886072
May 8th, 2019 - a mon ago
I have an issue with Ancestry.com too
Fixed
Seen by 15 customers so far
Similar issue to 4182 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman2886072 started working on this issue
May 8th 1:55pm
GetHuman2886072 confirmed the issue is fixed. Hooray!
May 8th 4:48pm