Customersolutions@Ancestry.com*For a no. of yrs. I shared Ancestry with Lilyan Silver n...

GetHuman-gncfarr's Problem With Ancestry DNA issue with Ancestry.com from May 2019

16 views
 | 
4169 similar
 | 
0 following
Help with my Ancestry.com issue
Next: our robot will wait on hold for GetHuman-gncfarr to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-gncfarr's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (2 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-gncfarr's own words
Resolve an issue of having my Morton tree removed from the Lilyan Silver tree which was recently purchased by L. Wong. My Morton tree needs to be removed as I did not approve of this person sharing my tree. Please call me after * p.m. today as I will be home then for the evening and we can further discuss this issue. Thank You. Carolyn Farrell ... Customersolutions@Ancestry.com*For a no. of yrs. I shared Ancestry with Lilyan Silver nee Cook. Lilyan passed away in Nov **** . She also shared Ancestry with a no. of other persons. I believe her membership was to expire about mid Feb ****. In the last few days I see where someone that was on her shared list has taken over her acct. & has lied abt her address - L. Wong does not live in Brighton, ON - that was Lilyan's address. I do not want this person having access to my tree that I had with Lilyan. Further in Jan **** we transferred my info from Lilyan to my own tree which I pay for. At that time all of my pics did not come down to my new tree as they were to large so for a no. of mos. I was going back to Lilyan's tree to make my pics smaller & then brought them to my new tree. It now looks to me that this person not only has my info from tree I had with Lilyan but also my own, new tree. I do not want L. Wong to have access to or be associated with either of my trees (one with Lilyan or my own new one). I believe that she should have contacted me before she did this & I also believe Ancestry should not have allowed this to happen without contacting me to see if I was in agreement. Both are very underhanded ways of handling this and I want Ancestry to rectify this immediately. This no way to run a business & I intend to advise many people of how your Co. has let us all down. My name is Marcia Carolyn Farrell & my email for Ancestry is *****@***.com however I would prefer you to contact me at my other email address. Thank You and I look forward to having this problem rectified immediately & hearing from you.
GetHuman-gncfarr did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-gncfarr fixed the problem
We are waiting for GetHuman-gncfarr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gncfarr fixes it.
This email address isn't valid

Ancestry.com

Problem With Ancestry DNA issue
Reported by GetHuman-gncfarr
May 7th, 2019 - 2 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 16 customers so far
Similar issue to 4169 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-gncfarr started working on this issue
May 7th 2:07pm
GetHuman-gncfarr indicated the issue is not fixed yet.
May 7th 7:39pm
GetHuman-gncfarr indicated the issue is not fixed yet.
May 7th 7:45pm
GetHuman-gncfarr indicated the issue is not fixed yet.
May 8th 1:35am
GetHuman-gncfarr indicated the issue is not fixed yet.
May 8th 1:37am