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The issue in GetHuman-gncfarr's own words
Resolve an issue of having my Morton tree removed from the Lilyan Silver tree which was recently purchased by L. Wong. My Morton tree needs to be removed as I did not approve of this person sharing my tree. Please call me after * p.m. today as I will be home then for the evening and we can further discuss this issue. Thank You. Carolyn Farrell ... Customersolutions@Ancestry.com*For a no. of yrs. I shared Ancestry with Lilyan Silver nee Cook. Lilyan passed away in Nov **** . She also shared Ancestry with a no. of other persons. I believe her membership was to expire about mid Feb ****. In the last few days I see where someone that was on her shared list has taken over her acct. & has lied abt her address - L. Wong does not live in Brighton, ON - that was Lilyan's address. I do not want this person having access to my tree that I had with Lilyan. Further in Jan **** we transferred my info from Lilyan to my own tree which I pay for. At that time all of my pics did not come down to my new tree as they were to large so for a no. of mos. I was going back to Lilyan's tree to make my pics smaller & then brought them to my new tree. It now looks to me that this person not only has my info from tree I had with Lilyan but also my own, new tree. I do not want L. Wong to have access to or be associated with either of my trees (one with Lilyan or my own new one). I believe that she should have contacted me before she did this & I also believe Ancestry should not have allowed this to happen without contacting me to see if I was in agreement. Both are very underhanded ways of handling this and I want Ancestry to rectify this immediately. This no way to run a business & I intend to advise many people of how your Co. has let us all down. My name is Marcia Carolyn Farrell & my email for Ancestry is *****@***.com however I would prefer you to contact me at my other email address. Thank You and I look forward to having this problem rectified immediately & hearing from you.
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