I purchased the DNA kit, when we go to activate the code, it shows error, I have spoken...

GetHuman2614563's customer service issue with Ancestry.com from March 2019

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The issue in GetHuman2614563's own words
I purchased the DNA kit, when we go to activate the code, it shows error, I have spoken with two of your representitives on the phone today with no success on getting it activated. I was told that I would have to return the kit to where I bought it letting them know its no good, I feel like Ancestry show replace it for me, I asked the rep on the phone why would you be selling a kit that can't be activated, their reponse was , return it to where I bought it, very disappointed with the customer service that I received today.**Jeff Larson
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Customer service issue
Reported by GetHuman2614563
Mar 28th, 2019 - 23d ago
I have an issue with Ancestry.com too
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Seen by 3 customers so far
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GetHuman2614563 started working on this issue
Mar 28th 4:25am