I haven't used ancestry.com since my free trial ended and did not know they had charged...

GetHuman1976162's customer service issue with Ancestry.com from January 2019

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The issue in GetHuman1976162's own words
I haven't used ancestry.com since my free trial ended and did not know they had charged my card twice for $**.** each. I got an email yesterday saying I was going to be charged again (which is how I found out about the first charge) so I logged in and cancelled my subscription. When I logged into my bank account this morning they had charged me another **.**. I would like to refunded for both charges as I did not approve them and I did not use the service.
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Ancestry.com

Customer service issue
Reported by GetHuman1976162
Jan 16th, 2019 - 9 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 9 customers so far
Similar issue to 2531 others
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Timeline
GetHuman1976162 started working on this issue
Jan 16th 3:16pm